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Level 1

Company Address not appearing on invoices

Checked all configuration setups and still unable to add Company address to invoices......Help!

4 Comments 4
QuickBooks Team
QuickBooks Team

Company Address not appearing on invoices

Let's perform some troubleshooting solutions to get the company address showing on invoices, MTNStays.


I appreciate you for checking all the configuration setups. To better isolate this issue, we can go to the invoice template to check if the Address option is enabled. Let me show you how:

  1. Go to the Gear icon on the top menu.
  2. Choose Custom form styles.
  3. Tick Edit on the invoice template.
  4. Tap the Content tab and choose the Header part of the sample invoice.
  5. Hit the Adress link and make sure the Stress Adress is enabled.
  6. Press Done.

Then, make it the default form style of your invoices with the company name and address. Here's how:

  1. In the Custom Form Style page, choose the invoice template. 
  2. On the ACTION column, click the Edit drop-down menu.
  3. Select Make default.

If the same thing happens, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.


Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P


If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.


Visit our Customize sales forms page for more insights about adding logos, and changing the look of sales form to match your brand.


I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. Take care always.

Level 1

Company Address not appearing on invoices

Thanks for all the advise and instructions, but still unable to add company address. Tried with incognito and the address didn't appear even using Chrome, Mozilla, and Safari. Tried to create new invoices and it's not their....On the original invoice I created it did appear, but not working since then. Any other advise? :(

Level 1

Company Address not appearing on invoices

Still not working after trying all your advice. Worked on the original invoice, but nothing since. Tried all browsers, Chrome, Mozilla and Safari and tried on new invoices too. Cleared cache and history each time.  Puzzling.....

Candice C
QuickBooks Team

Company Address not appearing on invoices

Good Afternoon, @MTNStays


Thanks for reaching back out to the QuickBooks Community. 


Since the issue is persisting after trying all of the steps my colleague provided, I suggest getting in touch with our Customer Support Team. They'll be able to bring up your account and there side and use a screen share to walk you through some additional instruction to help fix this problem. 


Here's how: 


  1. Go to the Help icon in the top right-hand corner. 
  2. Select the Contact Us button. 
  3. Give a brief description of the issue and press Let's Talk
  4. Scroll down and pick Get a callback


It's that easy! 


Should you need any further assistance, feel free to ask. The Community will always be here to help. We've got you covered. Happy Friday! 

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