Compliant - Frustrated with not getting a human

I appreciate you making us aware of your experience, @Kelliehoff. Rest assured that I'll relay this message to our team in concern here on my end.

Since your concern is sensitive and requires confidential information about your Intuit account, I'd like to redirect you to our Customer Care Team. They have the tools to dive into your account with you through a screen share to help you manage your account securely.

To get our support, follow the steps below:

1. Open QuickBooks and click the Help menu.
   
2. Select QuickBooks Desktop Help.
   
3. On the pop-up screen, select Contact Us.
4. Click the Search for Something else button then type your concern in the Ask us anything box.
5. Click Search then scroll down to get your contact options.

I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support. 

Additionally, to learn how to manage your QBDT account with the Customer Account Maintenance Portal, refer to this link: CAMPS.

Lastly, the Community is a public forum setting, which is why we encrypted your attachment to secure sensitive information. 

You can leave a comment below if you have any questions. I'm always here to help. Have a good one.

@Kelliehoff 

I am still confused with your case 8)

Do you have a one time license of QB Desktop version, or a subscription license of QB Desktop Plus version? You mentioned you didn't need to upgrade your QBD but you were unable to open any company file.