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Read this for yourself. Train your people. You just cost me over $300 in this total nonsense. Human connection on the phone would have saved you the $30 in potential wages you paid this poorly trained person.
I am not happy. Covid is hard enough, but this was horrible
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I appreciate you making us aware of your experience, @Kelliehoff. Rest assured that I'll relay this message to our team in concern here on my end.
Since your concern is sensitive and requires confidential information about your Intuit account, I'd like to redirect you to our Customer Care Team. They have the tools to dive into your account with you through a screen share to help you manage your account securely.
To get our support, follow the steps below:
I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support.
Additionally, to learn how to manage your QBDT account with the Customer Account Maintenance Portal, refer to this link: CAMPS.
Lastly, the Community is a public forum setting, which is why we encrypted your attachment to secure sensitive information.
You can leave a comment below if you have any questions. I'm always here to help. Have a good one.
I am still confused with your case 8)
Do you have a one time license of QB Desktop version, or a subscription license of QB Desktop Plus version? You mentioned you didn't need to upgrade your QBD but you were unable to open any company file.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here