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Level 1
6 Comments
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Moderator

Connection Has Been Lost

I appreciate you for sharing the exact error message and screenshots, Alnada.

 

Thanks a lot for following the troubleshooting in our knowledge-based articles. I can help you get pointed in the right direction on resolving the "Connection Has Been Lost" error.

 

This issue is usually caused by incorrect folder permissions, firewall configuration, or internet settings in Windows. Since you've already tried the recommended steps, I suggest contacting our QuickBooks Desktop Customer Care Team. They have the resources and tools such as screen-sharing to help you investigate this further. Please let the representative know what you've tried so far, so we don't recommend the same troubleshooting.

 

Here's how to reach us:

  1. Open QuickBooks Desktop.
  2. Click Help at the top and choose QuickBooks Desktop Help or press F1 on your keyboard.
  3. On the Have a Question? screen, scroll down and select the QuickBooks support.
  4. Select a topic.
  5. Click the Start a Message button.

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I'm sure they will take care of this for you. It's my priority that this is resolved, so please let me know how it goes. I'm cheering you to continued prosperity.

Highlighted
Level 1

Connection Has Been Lost

Thanks a lot PreciousB for your care

I'll contact Customer support, and im sure too that thay will take care of this for me

and i'll replay for you :smileyhappy:

many thanks :smileyhappy:

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Level 2

Connection Has Been Lost

I can't open my Quickbooks because I get this error when I try to reset my password.  So what do I do?

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QuickBooks Team

Connection Has Been Lost

Hi SteveoD. 

 

Thanks for stopping by the Community. Below I'm including the steps for you to reset your password. 

  1. Sign in as the admin user.
  2. Go to Company, select Set Up Users and Passwords. Then select Set Up Users.
  3. If prompted, enter the admin password again.
  4. In the User List, select the user that needs to change their password. Then select Edit User.
  5. Enter a new password.
  6. Select Next twice, then select Finish.

If, for any reason you're unable to complete these steps or log in, you'll want to reach out our Chat support to message us and we can assist you there. 

 

If you have any other questions, feel free to reach out below. Thank you and have a nice afternoon. 

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Level 2

Connection Has Been Lost

I can not sign in at all!  Any way I've tried.  So I'm stumped at your first step.

Highlighted
Moderator

Connection Has Been Lost

Hi there again, @StevoD,

 

I already added a response to your post in this link: Connection Has Been Lost - when trying to create a new password. Kindly check the troubleshooting steps outlined there and let me know how you get on after doing it.

 

For a streamlined discussion, I encourage to post your response there. All the best!

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