CPE Certificates for Webinars

I do appreciate your time in contacting us, a_ponce.

A browser-related issue might have caused the certificate not to show up though you have successfully finished the training. We can verify that by logging in to your account using a private browser.

Then, follow the steps to view the CPE certificates:

1. From the left menu select ProAdvisor.
2. Select the Training tab.
3. If you're looking for a current certification, badge, or exam, select Certified and choose Download Badge or Download Certificate.
4. For the previous certification, select Training & certification history.

If you're able to download, you can switch back to the main browser and clear the cache to remove piled up internet files. Other supported browsers can also help you get rid of these issues. 

Let me know if you have other questions. You can always post them here. Take care!

Thank you for the reply, but this does not solve my problem.  I took two webinars that were not for a certification and the certificates were supposed to be sent directly to me.   I've sent many emails to the [email address removed] email with my request, but have not received any reply

Hi @a_ponce,

Thank you for your prompt reply. I'm here to point you in the right direction for support with your query. 

I understand that you've contacted our QuickBooks Online (QBO) support before. Though for your specific concern, I suggest you get a hold of technical support. They can investigate this situation further and provide a resolution for you.

You can also refer to this article: Frequently Asked Questions about ProAdvisor Certification. It's a list of common questions for your certifications, along with their answers.

Feel free to get back if you have other questions about your CPE certifications. I'll take care of them for you.