Created a passkey but QBO still prompting for password and OTC

Tawnytim · ‎May 01, 2025

I'm using QuickBooks Online, and I've created a passkey to use instead of password and OTC, however, QuickBooks Online is still requiring password and OTC. I do not get a passkey prompt after entering my userID.

Tori B · ‎May 01, 2025

Good morning, @Tawnytim.

Thanks for taking the time to reach out to the QuickBooks Community. How are you doing today? I hope all is well.

If you've set up a passkey in QuickBooks Online but are still being prompted for a password or One-Time Code, it likely means the passkey hasn't been properly established for your current device or session. Let's go through some troubleshooting steps to get this fixed for you.

First, let's verify that you've successfully registered a passkey for your QBO account by checking your device settings. If it has been successfully registered, I recommend clearing the cache and cookies from your browser.

Web browsers collect cache and cookies to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like the one with your passkey not working properly. I'm including the links for all supported browsers that contain the steps to clear the cache below. Please select your browser and follow the guided steps.

After clearing the cache, make sure to restart your browser so the changes can take effect.

Once your browser has restarted, let's go ahead and check if your passkey is working.

Please let me know how it goes. I'll be sure to keep an eye out for your reply. I look forward to chatting with you soon!

View solution in original post

Tori B · ‎May 01, 2025

Good morning, @Tawnytim.

Thanks for taking the time to reach out to the QuickBooks Community. How are you doing today? I hope all is well.

If you've set up a passkey in QuickBooks Online but are still being prompted for a password or One-Time Code, it likely means the passkey hasn't been properly established for your current device or session. Let's go through some troubleshooting steps to get this fixed for you.

First, let's verify that you've successfully registered a passkey for your QBO account by checking your device settings. If it has been successfully registered, I recommend clearing the cache and cookies from your browser.

Web browsers collect cache and cookies to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like the one with your passkey not working properly. I'm including the links for all supported browsers that contain the steps to clear the cache below. Please select your browser and follow the guided steps.

After clearing the cache, make sure to restart your browser so the changes can take effect.

Once your browser has restarted, let's go ahead and check if your passkey is working.

Please let me know how it goes. I'll be sure to keep an eye out for your reply. I look forward to chatting with you soon!

Tawnytim · ‎May 01, 2025

That was it, I cleared cache and it's working correctly. Thanks!

Jelayca V · ‎May 01, 2025

Thank you so much for your positive feedback, @Tawnytim.

I'm thrilled to hear that my colleague's response helped you address your concern about setting up your passkey. Our team is dedicated to providing accurate and timely assistance, and we take pride in delivering exceptional customer service.

Additionally, here are some resources you can visit to learn more about managing your account and subscription:

To further enhance your QuickBooks experience, our QuickBooks Live Expert Assisted team can guide you with best practices for managing your accounts and registers in QuickBooks Online.

If there's anything else we can do to assist you with login access in QuickBooks, please don't hesitate to click the Reply button below. We are committed to going above and beyond to ensure you have a positive experience with our service.

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Created a passkey but QBO still prompting for password and OTC