Credit from a client

Hi there,@TorisHappyCrafts.

We appreciate your time to post. Let me help you enter a customer credit in your QuickBooks Online account.

I suggest using a credit memo if your customer wants to reduce their current open balance. Here's how:

1. From the left pane, select +New.
2. Choose Credit memo.
3. Select a customer's name from the Customers drop-down.
4. Enter the credit memo details.
5. Select Save and close.

On the other hand, you can use delayed credit if your customer doesn't want the credit to immediately affect their current open balance.

You can also access these articles for additional reference:

• Create and apply credit memos or delayed credits in QuickBooks Online: you can maximize the first and third steps under Create and apply a memo credit. This will help you turn on credit memo and apply a credit memo to an invoice.
• Record a customer refund in QuickBooks Online: this will help you record a customer refund.

You're always welcome here in the Community. Stay safe and have a great rest of the week!