Customer Balance and Customer Statement Don't Equal

Let's get this issue fix right away, tamaro722.

I appreciate you for performing the verify and rebuild steps to fix the issue.

Since the initial troubleshooting steps didn't work, I propose downloading our QuickBooks Tool Hub tool and running QuickBooks File Doctor to fix this. It scans your file for errors and fixes it right away. Let me walk you through the process

1. Close your QuickBooks Desktop.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
6. From the tool hub, select Company File Issues.
7. Click Run QuickBooks File Doctor and select your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
8. Select Check your file (middle option only) and then Continue.
9. Enter your QuickBooks admin password and then select Next.

You can also check these articles for more details and additional steps: 

• Fix company file and network issues with QuickBooks File Doctor
• Fix common problems and errors with the QuickBooks Desktop Tool Hub

I'm also adding these resources that you can read for reference about the process of how to personalize your reports and record your customers' payments:

• Customize reports
• Record an invoice payment

 Please let me know how it goes for you. I'm always around to help whenever you need help with running reports.

Thank you very much for this info. I have now downloaded the Tool Hub, however I can't access the company file, as it says the file is in use. I have logged out all other users, restarted my computer and logged in as the Admin - but still not able to use Tool Hub. So, looks like I have several issues that will need to be worked out.