Customers Not Editable - Edit Button Disappears

Hello, @kennedy442. Let's refresh your page to rule out any browser-related issues. You can then sign out then back in to your QuickBooks Online (QBO) account. If the issue persists, ensure your browser is fully updated and log in via an incognito or private window to bypass interference from stored cache.

You can also restart your browser and add Intuit as a trusted site in your settings. Should the problem remain, contact our live support team. They have the resources to investigate your account directly for a prompt resolution. 

Please leave a comment below if you require further assistance with QuickBooks. 

I am having a similar issue.  I can not edit a current customer, the button is GONE, and when I click to Add a New Customer, it does NOTHING.  So frustrating.

Thanks for joining this thread, Ced050102.

QuickBooks uses browser cache and cookies to run faster. Sometimes these can also block web pages from loading properly. If you’re experiencing any of the problems below, don’t worry. I’ll help you clear your browser’s cache and cookies to fix them.

Here's some things commonly caused by cached data and cookies:
 

• QuickBooks keeps asking you to sign in, even after signing in multiple times.
• You can't view forms (like your annual payroll forms or invoice preview), or your browser is taking an unusually long time to download forms.
• You’re having trouble exporting data (for example, exporting a report to Excel or transactions to another accounting program).
• You're having trouble loading specific pages in QuickBooks.

Initially, you'll want to clear your browser's cache and restart the browsing app. If the problems continue, you can try clearing Intuit-specific cookies from your browser.

I've also recommend reviewing the information available in our Troubleshooting browser problems article for mor troubleshooting processes.

Please feel welcome to send a reply if there's any additional questions. Have a wonderful Tuesday!

Some of my staff is having the same issue, but not all. 

We did go to each work station and clear the cache in the browsers and logged out of QBO and back in. This still didn't work. 

I cannot update my client's payment cards or anything! 

I also tried the "chat with an expert" waited for a VERY long time for help that never came. 

I tried calling for help but never got anyone to answer. 

Super frustrating! I will have to send people home if they can't work in the customer accounts and loose the productivity..... again. 

The changes lately have been pretty awful, not a fan at all! 

We genuinely appreciate your proactive efforts, @BWTS, in carrying out the browser troubleshooting steps to update your customer's payment cards and contacting our Live Support team.

To fully assist you with this, I recommend contacting our Live Support team once again. They have the right tools to securely access your account and identify the root cause of the problem. They'll also be able to advise you on the next steps to resolve this issue.

Here's how you can connect with them:

1. Click the (?) Help icon.
2. Select Contact Us.
3. Enter your concern and click Continue.
4. Choose a way to connect with us:

• Start a Chat with our live expert.
• Get a Callback from our live expert.

Please visit this page to check our Support Hours and find out the best time to call: Get help with QuickBooks products and services.

Feel free to revisit this thread if you need further assistance. The Community team is always here to help.