Learn how to resolve browser issues.
If you're experiencing browser problems when visiting Intuit sites, there are a few basic troubleshooting steps you can perform.
To have the best and most secure experience with QuickBooks Online, use a supported, up-to-date browser.
Performing basic browser troubleshooting
As you start basic troubleshooting, try the following:
- Try using a private or incognito browser.
- Restart your browser.
- Clear your browser's cache.
- Add Intuit as a trusted site.
Performing troubleshooting for download issues
If you're experiencing problems when downloading or finding a downloaded file you can:
- Press Ctrl+J in any browser.
If this doesn't work, try changing the default location of the downloaded files. Follow the set of instructions for your browser type.