Database server manager is unable to scan folders Quick Books Desktop Enterprise 20.0

Good day, Aoun Ali.

I appreciate the screenshots you've provided and your effort in performing some troubleshooting steps beforehand. Let's get you back up and running.

Company files can be easily accessed from the host system or server system through QuickBooks. To be able to scan folders in QuickBooks, check the following requirements below:

• Windows File permissions: The user who is logged in must have permissions set to Full control, which includes permission to look at, open, and modify the file.
• Database Server mode: The database server can successfully open the company file.
• QuickBooks User login: Each user must have a QuickBooks user login and password.

You can go through this article to get more details in accessing the folders via the hosting mode in QuickBooks: Hosting your company data in multi-user mode in QuickBooks Desktop.

Also, the following resources will help guide you more in fixing network and data server manager issues:

Resolve network issues with QuickBooks File Doctor test results

Fix Error 1920: QuickBooks Database Manager failed to start

Stay in touch if you have additional questions about scanning in QuickBooks Desktop Enterprise. I’m here to help however I can.

I have already tried the articles shared by you, still same error

Hi there, Aoun Ali.

Thank you for performing the troubleshooting steps from the articles shared by my colleague above to resolve the issue.

I suggest contacting our QuickBooks Support Team since the problem continues to occur. They have the tools to pull your account and investigate the cause of the issue.

1. Press F1 to open the Help window.
2. From the search icon, type Contact Support.
3. Click Contact us at the bottom part.
4. Give a brief description of your issue about unable to scan folders in QuickBooks Desktop and click the Search button.
5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

• Message an Agent – Allows you to chat directly with a support agent.
• Talk to a Specialist – Arranges a callback from a support agent.

You can check this article to see steps on how to reduce the size of your company file to resolve the issues with the unusual behavior of your QuickBooks Desktop: Resolve QuickBooks Desktop performance issues: Manage your data file.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

I am curious about which update you are running. I too am having lots of trouble related to the Database Service Manager, and SQL Server (and I don't need/want multi-user hosting!) This problem began just last week, around the same time as your post and I suspect it has something to do with the R7 release.

It's nice to have you in the Community, g8rcpa.

I can see that you've posted twice in this forum in which my colleague @MaryAnn_E already answered your question. 

To view her response, you can check this link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/qb-desktop-enterprise-20-0-r7/01/5....

Additionally, I want you to get the most out of QuickBooks for your business. You can check some articles that are designed to help you get acclimated to the software. They can be accessed at the following link: QuickBooks Tutorials.

If there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day. 

I've been a Pro-Advisor for over 10 years.  I  am very familiar with Quickbooks, just never posted in the forums.