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david posey
Level 1

Date field not filling in after typing just 4 numbers or not accepting mmddyy, not accepting mm/dd/yy as when i enter 02/23/21 it changes to 02/23/1921 instead of the correct 2021

Date field not filling in after typing just 4 numbers or not accepting mmddyy, not accepting mm/dd/yy as when i enter 02/23/21 it changes to 02/23/1921 instead of the correct 2021

 

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4 Comments
RCV
QuickBooks Team
QuickBooks Team

Date field not filling in after typing just 4 numbers or not accepting mmddyy, not accepting mm/dd/yy as when i enter 02/23/21 it changes to 02/23/1921 instead of the correct 2021

Let's perform some troubleshooting steps to get this sorted out, CL21.

 

We can review the Date format feature to show the mm/dd/yy forrmat. Let me show you how: 

  1. Click the Gear icon on the top menu.
  2. Choose the Account and Settings option.
  3. Go to the Advanced panel, click on the Pencil icon for Other preferences.
  4. From the Date format drop-down, select the MM/dd/yy format you want to use on the transaction.
  5. Hit on Save.
  6. Press Done.

Then, try entering the date period in the transaction.  If the same thing happens, we can press the F5 key on your keyboard to refresh the page. Then, try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use a supported, up-to-date browser to roll out the possibility of a browser-related issue.

 

Feel free to visit our Sales and customers page for more insights about managing your company's income and customers

 

You can always update us on the result of this troubleshooting in the comment below. I'd like to ensure this is resolved for you. Take care always. 

rtX
Level 2

Date field not filling in after typing just 4 numbers or not accepting mmddyy, not accepting mm/dd/yy as when i enter 02/23/21 it changes to 02/23/1921 instead of the correct 2021

Having the same issue (posted in a separate thread. This is not a cache issue - it's a logic problem.

rtX
Level 2

Date field not filling in after typing just 4 numbers or not accepting mmddyy, not accepting mm/dd/yy as when i enter 02/23/21 it changes to 02/23/1921 instead of the correct 2021

It's an issue easily duplicated and experienced by other users.  There's no point in doing this troubleshooting as it is a logic issue - the problem is at Quickbook's end, not the client.

Nick_M
QuickBooks Team

Date field not filling in after typing just 4 numbers or not accepting mmddyy, not accepting mm/dd/yy as when i enter 02/23/21 it changes to 02/23/1921 instead of the correct 2021

Hey rtX.

 

Thanks for posting here in the Community, I would suggest reaching out to our support team as they have the tools to dive into your personal account with you in a private 1-on-1 setting and make changes on the back end. To reach them, follow these steps:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. In the search field enter the topic you need help with. You can also enter questions.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.

If you have any other questions, feel free to reach out below. Thanks for your time and I hope you have a nice day. 

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