Hi there, @MaryR610. I've got your back, and I'll point you in the right direction to get this sorted out so you can proceed to complete your tasks in QuickBooks Desktop (QBDT).
I would recommend reaching out to our QuickBooks Customer Care Team. This way, they can check and conduct an investigation to find out the root cause of the issue. To begin, here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then select Continue.
- Sign in to your Intuit account and select Continue and then Continue with my account.
- If you don't already have an account, make sure to Create a new account.
6. We'll email you a single use code. Enter your code and select Continue.
- If you have more than one account, select the account you want to use and then Continue.
7.Select to chat with us or Have us call you.
In case you can't access your QBDT, see this article to contact our support team outside of QuickBooks: Contact QuickBooks Desktop support.
Additionally, I've got you this article to help you manage payments in QBDT: Record an invoice payment.
@MaryR610, don't hesitate to get back to me if you need further assistance with this. Know that I'm determined to help you get this sorted out as soon as possible. Take care, and have a nice day.
