I am trying to delete a deposit, but it is not in the check register. When I go to the sales receipt and try to delete - it says it must be deleted from the deposit first.
Only I can't find the deposit! No deposits are showing up with that date - even though the P&L detail says it is there.
I am totally lost...help?
If this Sales Receipt was put into Undeposited Funds and part of a larger bank deposit, it will have other payments in the deposit as well. (This might be why you're not finding a deposit for this amount)
Bring up the Sales Receipt and in the upper left you should see the deposit that this transaction was a part of. (PICTURE ATTACHED)
Click the date to bring up the deposit. Then you can uncheck this sales receipt from the deposit, resave the deposit and THEN delete the sales receipt.
Keep in mind though this will affect the amount of the bank deposit and possible reconciles if the deposit has been reconciled.
When you access the check register, you can set filters of the transactions you want to display. You might have set a different filter. Hence, the deposits are not showing.
This'll display all transactions associated to the check register which includes the bank deposits.
If the deposits still don't appear, it is possible that they are associated to a different check register. You can go to other registers and review the list.
It is also possible that the payments weren't deposited yet. You might need to create the deposits:
Feel free to drop by again if you need anything else.
Good Morning, @run2daylite.
I'm so glad that we were able to help you gather some information about your issue and help you get back to business.
If you have any other questions, feel free to ask. The Community is here to lend a helping hand. Have a fantastic day!