Deposit screen won't let me enter an amount

I can assist you in getting back to tracking your deposits in QuickBooks Desktop, csoffice.

If your QuickBooks Desktop (QBDT) software is updated but still can't enter an amount when making deposits, you can utilize the QuickBooks Diagnostic Tool from the Tool Hub. There are times when QBDT encountered issues due to a corrupt Windows file. To address this, follow the steps to use the QuickBooks Desktop Tool Hub:

1. Close QuickBooks.
2. Download the latest version (1.6.0.3) of the QuickBooks Tool Hub.
3. Open the downloaded file (QuickBooksToolHub.exe).
4. Follow the on-screen instructions to install and accept the terms and conditions.
5. After installation, double-click the icon on your Windows desktop to launch the tool hub.
6. Run QuickBooks Install Diagnostic Tool to repair any necessary Windows files for QuickBooks to run.
7. Select OK when the Diagnostic Tool completes.
8. Start the program and open your data file.

Additionally, if you experience issues with your company file in the future, refer to this article: Verify and Rebuild Data in QuickBooks Desktop.

Stop by again if you need further assistance managing deposits in QuickBooks. I'm here to help you around the clock. Keep safe.

I will run the diagnostic tool tonight and see if that helps.

@SirielJeaB 

Customer: "I am using QB Premier Plus Contractor Edition 2022 and it is updated to whatever the latest version is."

You: "Before doing so, I recommend installing the latest update for your version of QuickBooks Desktop. This ensures you have the latest features and fixes."

Did you even read the customer's question?

I ran the diagnostic tool as well as the QB File Doctor and it did not fix the issue.

One more thing I should mention - we run QB from a server. I checked the computer on the server and it does not have this problem. I also checked QB on my colleagues computer and the problem does not happen on it either. It only happens on my computer. And it wasn't happening until very recently. The last time I used the "Make A Deposit" field was about 2 months ago and it was normal.

Thanks for sharing updates after using the Diagnostic Tool and File Doctor, csoffice. I have additional details that can resolve the issue when recording a bank deposit.

Based on the additional details you've shared, they're an indication that there's an issue with the user profile or access.

To delve deeper into this matter, you can ask the file Admin to create a new user profile for the company file. Then, use it to log in and create a bank deposit to further check if that's the case.

Here's how to create another user profile: 

1. Go to the Company menu, select Users, and then click Set up Users and Roles.
2. In the Users and Roles window, select New. Then, add a name and type in a password.
3. Enter all other required details.
4. Select Close in the Users and Roles window.

Once the new profile is created, record a bank deposit using that profile. 

Just in case the issue persists, the next best step is to contact our phone or chat support teams. They can take a closer look at this to make sure we get this sorted out.

Here's how to reach out to them:

1. Go to the Help menu and select Contact Us.
2. Click Contact Us at the bottom of the pop-up window.
3. Type in a short description of your concern and click Continue.
4. Log in to your account and select between Chat and Callback.

Let me also share these articles for additional guidance just in case you might need them: 

• Features Available And Tasks You Can Perform In Single Or Multi-User Mode In QuickBooks Desktop
• Manage Your Computers To Fix QuickBooks Desktop Performance Issues

Feel free to seek help from the Community if you require further support with business operations and recording transactions in QuickBooks. We're always ready to offer support and help whenever you need it.

I am using QBO and am having the same issue. Everything was fine until this evening. Now I cannot enter an amount when I go to split payments.

Did you ever resolve your issue?  

Hello there, @AU161.

Allow me to share some insights with regard to this unusual behavior in your browser when you try to enter an amount for split payments.

A cache-related issue is causing the inability to modify the amount when you try to enter it using split payments. If this is the case, let's perform some troubleshooting steps. We can use a private or incognito window to rule out cache problems in your browser. 

Here's how:

To begin, sign in to your QuickBooks Online (QBO) account in an incognito window. It will prevent the browser history from being saved.

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If operating in a private browsing session resolves the issue, it's advisable to clear your browser's cache to facilitate a system reboot. This procedure is also applicable in other supported and up-to-date browsers. Clearing the cache helps in eliminating stored cache and cookies that might be causing operational issues.

However, if the issue still persists, I recommend you contact our Live Support Team to assist you with your concern using a screen sharing session wherein you'll be provided with real-time assistance. 

Here's how:

1. Sign in your QuickBooks Online (QBO) company.
2. Select (?) Help in the upper right corner of your screen.
3. Type a question or topic you need to help with, then select Contact a human.

Moreover, you can always read this article when you try to process and record all your invoice payments in QBO: Record invoice payments in QuickBooks Online.

Furthermore, you can utilize this article to guide you on how to use report in managing your inventory and sales status in QBO: Use reports to see your sales and inventory status in QuickBooks Online.

Should you need more assistance or have additional inquiries about managing your payments, please do not hesitate to share your questions here in the Community space. We're always here to support you.

Yes, always be sure to blame the browser instead of admitting that QuickBooks should manage the cache automatically so millions of users wouldn't have to.

But then I suppose that's far too complicated for QuickBooks Online.