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Level 2

Deposited Check Still Showing in Deposits List

When viewing the "Payments to Deposit" window, there is a customer invoice payment showing that already shows as being deposited and reconciled in QBD. ** Attached screenshot


Using the QBD search function, I've confirmed that this amount is unique and I there isn't a second payment out there for the same amount that I am missing. This amount for $457.71 is the only one that exists.


All indicators suggest this payment has already been applied and deposited correctly. Why is it still showing in my deposits?



3 Comments 3

Deposited Check Still Showing in Deposits List

Hi @ChiColorLabel, I'll share details about payments. 


Deposited check showing as payments to be deposited can be a duplicated or modified entry in QuickBooks Desktop. Since you've already confirmed an existing payment is already deposited and reconciled, let's run the QuickBooks utility to determine why and get rid of it accordingly. I'll show you how.


A. To Rebuild Data


  1. Go to File.
  2. Click Utilities.
  3. Select Rebuild Data.
  4. Click OK.


B. To Verify Data


  1. Go to File.
  2. Click Utilities.
  3. Select Verify Data.
  4. Click OK.


Here's a link you can read to learn more about the troubleshooting steps: How to Fix Possible Data Damage on your Company File in QuickBooks Desktop?


However, we may need to continue our troubleshooting steps to fix your items' prices l if the tool above didn't perform any changes. Use this link for reference: Run Quick Fix my Program from the QuickBooks Tools Hub.


I'm adding this article with the topics you can use while recording the common customer transactions: The Customer Transaction Workflows in QuickBooks Desktop.


It'll always be my pleasure to help if you've got additional questions about QuickBooks payments. Use the Reply option below and surely I'll be here ready to assist you. Take care and stay safe!

Level 2

Deposited Check Still Showing in Deposits List

Hi @JonpriL 


I performed all of those steps just now (they have also been done in recent past) but the deposit still shows.


Any other thoughts?

QuickBooks Team

Deposited Check Still Showing in Deposits List

Hi ChiColorLabel,


Thanks for doing the steps in the previous answer and for the update.


At this point, I recommend contacting our QB Desktop Support, so they can use more tools to check this further.


  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.


If you have other queries, please don't hesitate to reach back out.




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