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Level 1

Desktop Premier 2019 will not open

Have been successfully using Desktop Premier 2019 for weeks and now it hangs up without opening.

3 Comments 3
Kristine Mae

Desktop Premier 2019 will not open

I'm here to help you get QuickBooks back up and running, Bestzin.


We recommend 5 solutions to help you fix the issue. Please check the article with the detailed steps: QuickBooks Desktop Does Not Start.


Don't hesitate to come back to this thread if you need more help from us. 

Level 1

Desktop Premier 2019 will not open

I have followed all of the steps in order, including uninstalling and reinstalling.  Application installs, but hangs up when opening.  This license is for three users.  Question: If three other users are registered, would the app hang up at opening or upon the login screen?

Not applicable

Desktop Premier 2019 will not open

Good day, @Bestzin,


Thanks for getting back to us and for letting us know result of the troubleshooting steps.


Technically, the steps provided by my peer Kristine Mae should rectify the freezing behavior of your QuickBooks software. Since the same thing happens after doing the recommended steps, I'd suggest getting in touch with our Support Team.


There they can provide additional workarounds to get your QuickBooks up and running. They can also do a screen sharing session to isolate the issue better. Here's how to contact us:


  1. Go to this link:
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks version.
  4. Click the Search for something else button.
  5. In the Tell us more about your question box, type QuickBooks Behavior.
  6. Click Search.
  7. Scroll-down and click the Get Phone Number button.

Also, you might want to check our QuickBooks Desktop System Requirements to know more about the compatible environment for your software version.


That should get you on the right track, @Bestzin. Please let me know how this goes. I want to make sure this issue gets addressed immediately. All the best!

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