Desktop webconnect 18 vs 21

Hello there, Ryan.

Yes, updating QuickBooks Enterprise from 18 to 21 will helps you fix it. There are benefits when keeping QuickBooks up-to-date. This ensures you always have the latest features and fixes. Here's how:
 

1. Go to this link: https://downloads.quickbooks.com/app/qbdt/products.
2. Choose your option. Then, Next.
3. Select your region. 
4. In the Product field, select QuickBooks Desktop Enterprise.
5. Choose 21. Then, Search.
6. Download the latest update.

To make sure you'll not miss a single step, please consider checking these articles:

• Update QuickBooks Desktop Enterprise to the latest version. 
• Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.
• System requirements for QuickBooks Desktop 2021. 

Also, I'd recommend initially test the Web Connector to our QuickBooks Desktop Trial version. Download here to use the trial. Once you get there, you'll be asked to enter your name, email, and phone number. 

Please visit here again if you still need assistance. Take care always.

Hi Ryan,

Hope you’re doing great. I wanted to see how everything is going about the upgrade and the issue of the Web Connector. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

I appreciate the follow up.  We have not yet upgraded to Enterprise 21.  However today we did get a sneak peek at it with our data loaded.  I am comparing it to QBO Advanced.  I certainly like ENterprise better.

Just to be clear, you feel our issues with the Webconnector are due to having an older version (E18) and they will largely go away if we upgrade to E21?

Thank you

I'm certain that the issues you've encountered with the Web Connector are due to the older version of QuickBooks Desktop (QBDT) Enterprise you have, @RB682. Let me share further details about this.

Currently, reported problems with Web Connector are already resolved in QBDT 2021. When you upgrade your QBDT version (18) to 2021, your Web Connector issue will largely go away. Whenever you're ready to upgrade, you can refer to the steps provided by my colleague above or check out this article: Upgrade to newer versions of QuickBooks Desktop Enterprise.

Additionally, QBDT 2021 brings both new and improved features to help you get the best experience you deserve. To know more about what's included in the said release and how you can use them to benefit your business, I'd recommend checking out this article: What’s new in QuickBooks Desktop 2021. It includes topics about automated statements, receipt management, and data permission, to name a few.

Let me know how it goes in the comments below. If you have other concerns about upgrading QBDT and Web Connector inquiries, I'm just around to help. Take care always.