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Timhodge05
Level 1

Display issue on graph

 My problem is display only.   When I do a quick zoom ( where the z is.) I should have a pop up that says how much is in that month.  For example 1700.00.  All month work correctly except the 2 most outer months.  They say ... 0.  Now I can click on that month and it gives me the correct amount.  I hope that makes sense. 2013 edition quick book pro

4 Comments 4
Rasa-LilaM
QuickBooks Team

Display issue on graph

Thanks for visiting the Community, Timhodge05.


Let’s run the Verify and Rebuild Data Utilities to resolve this unusual behavior. The former identifies any potential data damage issues while the Rebuild Data utility repairs damaged data in your company file.


Here’s how:

 

  1. Go to the File menu at the top to choose Utilities and Rebuild Data.rebuild.png
  2. Click OK to create a backup of the company file.rebuild1.png
  3. Press Save to keep the copy.
  4. Hit the OK button once the Rebuild is completed.
  5. Then, go back to the File menu to choose Utilities and Verify Data.verify data.png

If it finds an issue, click Rebuild or OK to continue using the company file. If the issue persists, perform the recommended steps in this article: Fix data damage on your QuickBooks Desktop company file.


To use all of the features available in QuickBooks, your computer needs to meet the program’s system requirements. This will ensure the application is compatible with your setup and will help avoid unexpected behavior when using it.

 

You may want to upgrade your QuickBooks to the latest version. This is to ensure you can use it with ease. I invite you to visit this page to view all the features and price comparison: Choose your QuickBooks Desktop product. 

 

Please let me know if there's any other way I can be of assistance. As always, I'm just a few clicks for help. Have a good one.

Rasa-LilaM
QuickBooks Team

Display issue on graph

Hello there, Timhodge05.


We’re you able to perform the steps I shared on how to fix the display issue? I’m here to ensure you can see the pop-up that shows how much the amount for the month.


If you still have questions or concerns about QuickBooks, don’t hesitate to post a comment below. I’ll be around to answer them for you.

Timhodge05
Level 1

Display issue on graph

Hi Thank you for your response , Maybe I'm not explaining myself. My issue is related to display only. My data is correct it's just that when i right click on z the the 2 end charts come up ...0 while all the charts in between comes up with the amount. Yes i did do the rebuild data but that didn't help.

Screenshot 2020-11-13 104537.jpg

If i right click on Jan , Mar. Nov. it says ...0

If i right click on April through Oct the amount pops up

JasroV
QuickBooks Team

Display issue on graph

Thanks for the clarification, @Timhodge05.

 

I also appreciate you for taking the time on going through the steps shared by my colleague above. I’m here to share additional steps to isolate this issue.

 

I suggest running a clean install. This fixes uncommon issues with your company file. Rest assured this won’t affect your accounting information since everything it holds isn’t involved at all. Let me guide you how:

 

  1. Open the Windows Start menu. 
  2. Type in Control Panel.
  3. Select Programs and Features or Uninstall a Program.
  4. From the list of installed programs, select your QuickBooks Desktop (QBDT) software.
  5. Select Uninstall/Change and then Remove

You can also check this link for more detailed instructions on how to uninstall and reinstall QBDT: Clean install QuickBooks Desktop.

 

I’ve also collected this resource that you can read for reference in generating a report base on the data you need: Customize reports in QuickBooks Desktop.

 

Let me know if there’s anything else I can help you with managing your reports. It’s my pleasure to help you any time. Have a good one!

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