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admin426
New Member

Does anyone else have a problem with bills not closing and going back to the main menu

I click "save and close" and it doesn't close me out of the bills or expenses. I have to log back in.

1 Comment 1
ZackE
Moderator

Does anyone else have a problem with bills not closing and going back to the main menu

Thanks for joining the Community, admin426.

 

Since clicking Save and Close isn't working properly when editing bills, I'd initially recommend performing some of our basic browser troubleshooting processes.

 

Here's how:
 

  1. Try using a private or incognito browser.
  2. Restart your browser.
  3. Clear cache and cookies.
  4. Add Intuit as a trusted site.
  5. Confirm you're using a supported web browser that's up-to-date with its latest release.

 

If the problem continues after going through each process above, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

Please feel welcome to send a reply if there's any questions. Have a wonderful Thursday!

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