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jackerman
Level 1

Does anyone know how to reach a live person? I need help from quickbooks and there message system doesn't seem to be working as I never get a response.

 
5 Comments 5
MirriamM
Moderator

Does anyone know how to reach a live person? I need help from quickbooks and there message system doesn't seem to be working as I never get a response.

Welcome to the Community forum, jackerman.

 

I want to offer assistance on whatever issues you may have in QuickBooks Online (QBO).

 

Could you tell me the help you need? I can answer some general questions or concerns about QBO. I appreciate if you can provide more details about the problem. That way, I can give the correct data to fix it. Just tap the Reply button below and I’ll do what everything in my power to assist. 

 

However, if you really need to speak with our Customer Care Team, we've updated a better way of contacting them without publishing our phone number. You can do this by requesting a callback. Just click the Help menu at the upper right hand and tap Contact Us

 

In the meantime, you can visit our Community Help Articles hub, if you need tips and related articles on your future task.

 

Please let me know if there's anything else that I could do for you. I'll be here every step of the way. Have a great day.

mk359
Level 1

Does anyone know how to reach a live person? I need help from quickbooks and there message system doesn't seem to be working as I never get a response.

Re: I am trying to pay our payroll taxes via e pay. However, the e pay icon is grayed out. How do I fix this?

CharleneMaeF
QuickBooks Team

Does anyone know how to reach a live person? I need help from quickbooks and there message system doesn't seem to be working as I never get a response.

I'm here to ensure you're able to file your payroll taxes, mk359.

 

Let's perform basic troubleshooting steps to resolve this issue. The stored cache in your browser can affect the performance of QuickBooks Online (QBO), which can cause unexpected behavior. 

 

To begin, access your QBO account via a private browser. This helps determine if this is a browser-related issue.

 

Here are the keyboard shortcuts: 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

After that, pay your payroll taxes. If it works, clear your browser's cache. You can also use other supported browsers as an alternative.

 

Additionally, I've included an article that will guide you in ensuring your compliance with payroll tax regulations: Payroll Tax Compliance Links.

 

Please know that we're always here to assist you with all your payroll-related concerns or question.

3962 3648 6
Level 1

Does anyone know how to reach a live person? I need help from quickbooks and there message system doesn't seem to be working as I never get a response.

I want to speak with an employee over a telephone call that can assist me with closing my account.

DivinaMercy_N
Moderator

Does anyone know how to reach a live person? I need help from quickbooks and there message system doesn't seem to be working as I never get a response.

Connecting with our phone support team is a breeze, @3962 3648 6.

 

You only need to click the Help icon and select Contact us. A random agent will be connected to you to assist you in closing your account. To do this, follow these steps: 

  1. Click the Help icon and select Contact us.
  2. From the question box, enter a brief description of your concern. Example: Close my QuickBooks account.
  3. Hit Search.
  4. Then, choose a way to connect with them. It's either Chat with us or Have us call youclose1.JPG

 

In case you’re referring to the cancellation of your QBO account, I’ve added this article so you know what happens after the process: Cancel your QuickBooks Online subscription or trial. 

 

As always, you can post your QuickBooks questions here in the Community. I'm just a post away to help if you need further assistance closing your account. Have a good one. 

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