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Welcome to the Community forum, jackerman.
I want to offer assistance on whatever issues you may have in QuickBooks Online (QBO).
Could you tell me the help you need? I can answer some general questions or concerns about QBO. I appreciate if you can provide more details about the problem. That way, I can give the correct data to fix it. Just tap the Reply button below and I’ll do what everything in my power to assist.
However, if you really need to speak with our Customer Care Team, we've updated a better way of contacting them without publishing our phone number. You can do this by requesting a callback. Just click the Help menu at the upper right hand and tap Contact Us.
In the meantime, you can visit our Community Help Articles hub, if you need tips and related articles on your future task.
Please let me know if there's anything else that I could do for you. I'll be here every step of the way. Have a great day.
Re: I am trying to pay our payroll taxes via e pay. However, the e pay icon is grayed out. How do I fix this?
I'm here to ensure you're able to file your payroll taxes, mk359.
Let's perform basic troubleshooting steps to resolve this issue. The stored cache in your browser can affect the performance of QuickBooks Online (QBO), which can cause unexpected behavior.
To begin, access your QBO account via a private browser. This helps determine if this is a browser-related issue.
Here are the keyboard shortcuts:
After that, pay your payroll taxes. If it works, clear your browser's cache. You can also use other supported browsers as an alternative.
Additionally, I've included an article that will guide you in ensuring your compliance with payroll tax regulations: Payroll Tax Compliance Links.
Please know that we're always here to assist you with all your payroll-related concerns or question.
I want to speak with an employee over a telephone call that can assist me with closing my account.
Connecting with our phone support team is a breeze, @3962 3648 6.
You only need to click the Help icon and select Contact us. A random agent will be connected to you to assist you in closing your account. To do this, follow these steps:
In case you’re referring to the cancellation of your QBO account, I’ve added this article so you know what happens after the process: Cancel your QuickBooks Online subscription or trial.
As always, you can post your QuickBooks questions here in the Community. I'm just a post away to help if you need further assistance closing your account. Have a good one.
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