Does quickbooks go blank for everyone trying to do their 1099's. in the second step the whole screen goes blank every time in every browser i use. any suggestions?

I understand the inconvenience this has caused you, @greenlane15. Your concern is totally valid, and we will bring it to the attention of management to improve our customer service.

After conducting a thorough investigation, we have found that the issue is related to investigation number INV-97480. Please be assured that our engineering team is actively working to resolve this issue, and we anticipate providing you with an update soon.

To ensure that you receive timely updates on the issue via email, I recommend that you contact our QuickBooks Online Payroll Support team and request to be added to the list of affected users. Here are the steps to contact our support team: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?) and select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

Just in case, you can check this article out for future reference: Correct or change 1099s in QuickBooks

If you have any questions about 1099 in QuickBooks Online (QBO), feel free to reach out to us. I am here to help. Have a good one. 

Hello, thanks for working on this.. but it is still not working. hopefully your Team can have this fixed soon this is the last week for the early bird pricing and i need to take advantage of that! i have been attempting to do my 1099's every day since JAN 1st! 

Hello there, @greenlane15.

I understand the importance of resolving this issue since this is already interrupting your workflow. I can see how much you would want to get this fixed as soon as possible. However, the best action we can take is to wait for an email update, as you've already been added to the priority list for the investigation. Rest assured that resolving this issue is a priority, and our product engineering team is actively working on this. 

Alternatively, you can contact support again if you want to ask for further information about the investigation. Here's how:

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and Continue.
5. Select what support you would like to contact.

You can check this article to learn more about what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.

I appreciate your patience in this kind of matter. You're always welcome to get back to us if you have other concerns regarding preparing for your 1099s in QBO. We're always glad to assist you. 

I am having the same issue and have a ton of 1099s to do.  Please help with any information.

This is not working for me either and I have a ton of 1099s to take care of.  It's a shame they keep changing it every year and making it worse.  Any update or help from them would be amazing.  I wasted all last year trying to combine two different accounts and it never worked.

I'll provide an update about the 1099 issue in QuickBooks and guide you with the next steps to help resolve this, hollie3106.

Based on our records, the investigation about creating 1099s in QuickBooks Online (QBO) is still open and in progress. Rest assured that this case is currently being worked on with utmost urgency.

Since you're one of the affected, we'd encourage you to contact our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Chat or Callback).

Once this matter is resolved, you can also check out this article to provide additional assistance in finalizing this year's payroll and getting ready for the next using QBOP: Year-end checklist for QuickBooks Online Payroll.

We appreciate your patience. If there's anything else you need or have other payroll and 1099 concerns, please let me know in the comments below. I'll be here ready to help you out.

Did you ever get this working?  I am to that step now and can't continue as the page goes blank

Hello, @hollie3106. Let me share some updates regarding the issue you're having.

Upon checking, the blank page issue when trying to do 1099 in QuickBooks Online is currently resolved. Since this issue has been fixed, you can access your 1099s normally.

To generate the 1099 form, it is important to ensure that all the necessary information is provided accurately and completely. This includes the recipient's name, address, social security number, or employee identification number.

Also, if the issue persist on your end, I recommend reaching out to our support team so they help you on resolving it. They can open this investigation again and add you to the list of affected user.

You can check this article to know what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.

We appreciate your patience and understanding while we work to resolve it. Please don't hesitate to post in this forum if you have further questions. We're always here to assist you.

It is not fixed.  I click on proceed with efile or with the $15/month option and it goes to the next page but it only says file your 1099s and pay and only shows a back button and none of the 1099s or payment page?  The support team is never much help

This issue is not fixed at all. I am actually having this same issue the moment I click on the "contractors" menu option. Unlike these other users, I cannot even complete the first step without getting stuck on a blank screen.

Yeah this issue is most certainly not fixed. Similarly to these other users I am encountering the blank screen, however mine is occurring when I first click on the "Contractors" menu option. So I cannot even complete a single step of the process before being blocked out by your software. The Quickbooks support team is clearly deadset on maintaining their title as one of the worst support teams for a major company out there.

I understand how hard it must be for you, @pbbookssr.

I truly appreciate you taking the time to express your concerns about the blank page issue when trying to do 1099 and the moment you click the contractor's menu option in QuickBooks Online (QBO). For now, it is best to contact our support to further check what's causing this by accessing your account in a secure environment and determine possible solutions to your concern.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT. 

For more detailed steps, please refer to this article: QuickBooks Online Support.

I'll also add this article to help you close out your current year and prepare for the new year in QuickBooks with your accountant: Year-end checklist for QuickBooks Online Payroll.

Thank you for your patience regarding the issue when trying to do 1099. Our team of engineers is working diligently to find the best solution to this problem. If you have any further concerns, please feel free to leave a comment below, and I will do my best to address them.