Drilling into QB details

I've got some troubleshooting steps we can perform to get the report's details working, CarrieTr.

I've checked here on my end and there's no reported case about this one. It's possible your browser's cache data is full of the frequently accessed web. It could be your browser's cache is damaged causing the report line item not showing the details on the new window.

To get this resolved, let's try signing in to your QuickBooks Online (QBO) account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try running the report and click the line item to see the details again. Just in case you'll need to modify the report, just customize it to focus on the details you want.

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

Visit our Reports page for more insights about managing your reports in your account.

I'll be right here to continue helping if you have any other concerns or questions about QBO. Assistance is just a post away. Have a great day ahead.

Appreciate the suggestions.  I completely cleared my cache and also tried incognito mode but neither resolved the issue.  I experience this issue any time QB wants to open a new window.  Another good example is when I search for a specific transaction -- I see the transaction in the search results list, click on it to open it up, but nothing happens.

Any other suggestions?  Thank you!

Hello @CarrieTr,

I appreciate you for getting back to us and sharing updates about the result. Let me share some information so you can get back on track as quickly as possible.

The necessary troubleshooting steps are already provided by my colleague here in the Community. Since the problem persists, I recommend you proceed with contacting our QuickBooks Support Team.

This way, they can check your account in a secure environment and resolve your issues right away. You can use the Get a callback or Start a chat feature from the Help menu.

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). Here's how you can reach them:

1. Go to the Help menu at the upper right. 
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select Get a callback or Start a chat. 
6. Enter your contact information. 
7. Choose Confirm my call or Send message.

I've also attached an article you can use to ensure you're getting the most out of your user experience in using QuickBooks: Why is my QuickBooks Online slow?.

Drop me a comment below if you have any other questions. I'll be happy to help you some more.