Dropdown options not working in Bank Transactions

Hi there, Ip_mi.

I appreciate you doing the troubleshooting to resolve the issue you encountered.

To make sure we get to the root of this, I’d like to ask a few questions to narrow things down:

1. Which specific dropdowns aren’t working (Category, Payee, or both)?
2. Does this issue occur with all transactions or only some?

Once we gather these details, we’ll narrow down the cause and determine what steps to take next.

Since this has been happening for months, I recommend reaching out to our Live Support team for further investigation. They can dive deeper into your account settings and investigate backend errors that may be causing this issue.

Here’s how you can contact them:

1. Sign in to your QuickBooks Online account.
2. Click the Help (?) icon in the upper corner.
3. Use the QB Assistant or the Search tab to ask a question.
4. Type Contact Us to connect with a support expert.

To determine the best time to call, please refer to support hours.

If you have additional questions or other queries, feel free to Reply in the comments.

Most dropdowns in Bank Transactions don't work, but as of right now:

-- Vendor/Customer/project & Account & Customer/project not working.

-- Product/service & Class are working today, but not always.

None were working yesterday for hours then worked for 10 minutes then all stopped working again.

Since I already tried all of the troubleshooting, I will call the Live Support Team.

Here's an update on this issue:

After trying all of the normal restarts, cache clearing and refreshes again...

I called QuickBooks and spent 3 hours on phone with 4 reps/techs.

At the 2 hour mark, the IT guy did a couple of "back end" resets and it fixed the issue.

BUT... this week, the same dropdowns don't work in bank transactions again.

I really don't have another 2-3 hours to get on the phone with QuickBooks.

Does anyone have any other suggestions on how to fix this issue for good?

Why is it happening every time I try to enter transactions? Is AI causing a glitch?

Please help because this is taking up way too much of my time!

Thanks for following up with the Community, Ip_mi. I appreciate you providing this update.

It’s clear that the previous temporary resets didn't provide the long-term fix you need, and I want to make sure your workflow is consistent moving forward.

I've submitted an escalation for this behavior to our Engineering team to look into the root cause of the dropdown failures and the Error 80000 messages you've been encountering. Since you've already completed extensive troubleshooting, I’ve included the details and screenshots from your recent support interaction so they're available for their review.

You can expect a direct follow-up from them within 1-2 business days to walk through the next steps together.

Please feel welcome to send a reply if there's any questions or additional information you'd like to provide. Have a wonderful Wednesday!