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mcconnellsbooks
Level 1

Duplicate entries

My Qb has been randomly duplicating entries.  Has anyone else experienced this?  Will and uninstall and then reinstall fix this?

5 Comments 5
JenoP
QuickBooks Team

Duplicate entries

GHi there, mcconnellsbooks.

 

I couldn't see any open alerts about transactions being duplicated in QuickBooks Desktop. Uninstalling and reinstalling the program will not remove duplicate transactions. Instead, let's run the Audit Trail Report to check who created them. Here's how: 

 

  1. Go to the Reports menu.
  2. Scroll down to Accounts and Taxes.
  3. Click Audit Trail.
  4. Review the Entered/Last Modified and Last Modified by columns to check when and who created the transactions.

Let me know if you have follow-up questions. I'll get back here to help you again. 

 

Windsurfer
Level 1

Duplicate entries

Hello

First of all what does it matter who entered the transaction. Secondly i am the only person entering and i only entered the transaction twice

Rose-A
Moderator

Duplicate entries

Greetings, Windsurfer.

Allow me to take over and provide you with some insights about duplicate transactions in QuickBooks Desktop.

 

May I ask why are you entering the transactions twice?

 

Duplicate transactions cause your financial reports to be inaccurate and can be time-consuming to fix. I would suggest entering your transactions once to avoid duplicates.

 

If you wish to delete the duplicate entries, it would be best to review each duplicate transaction before doing so.

 

You may find these articles helpful:

 

 

If you need assistance with QuickBooks in the future. you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Should you need anything else, please let me know. I'll be around to help.

Windsurfer
Level 1

Duplicate entries

I am not entering the transaction twice, if i was i wouldn't be asking the question, as you can see by the attachment it ends up in the report twice where the second entry has a value of zero, if for example i delete the transaction with the zero amount it also deletes the other one.

HoneyLynn_G
QuickBooks Team

Duplicate entries

Hi there, @Windsurfer.

 

I was able to see your original post through this link: https://quickbooks.intuit.com/community/Payments/Duplicate-entries/m-p/225476. Please check my recommendation and get back to me on how it goes.

 

I'll keep an eye on your response. Just click the "Reply" button. Have a good one.

 

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