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Level 1

e-mailing invoices

When I need to e-mail and print my invoices, sometimes the box for e-mailing will uncheck later on it's own.

This has become a problem when I have hundreds of invoices to send out and a few don't send.

Why is this happening and what can I do to fix it?

1 Comment 1

e-mailing invoices

Thanks for taking time reaching our support, sesfire.


Let's investigate why you're having trouble emailing your invoices so you'll be able to send them out successfully.


To understand why the box for e-mailing invoices turns back as being unchecked when trying to send invoices, we can check you're browser's cache. Typically, browser uses a cache of memory to work efficiently and load pages faster, but as data collects it can cause unexpected results.


To start, let's try using a private browser to isolate the issue. Below are You can the following keyboard shortcuts that you can refer.

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If the same issue persist after using the private browsing mode, you can switch back to the regular browser (Ctrl + N) then clear your browser's cache.

Here's an article to help you clear the cache: How do I clear the temporary Internet files and cache?


If it still doesn't make any difference, I recommend calling our Care Support Team. They can initiate a screen sharing session to help you get to a resolution quickly.


Let me know how it goes. I'm still here to help you sort things out. Don't hesitate to get back to me if you need anything else.

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