Editing Amount Charged in Customer Time Register

I would like to add that I like to edit the amount charged so that I bill in rounded amounts.  For example, if the the time charges are computed by QBD as 252.67, I change the amount charged to 260.00 before I create the statement that I send to my clients.  It would be a pain to have to fiddle with the time entries to arrive at a amount charged amount.  

I do not send invoices.  I use statements to bill by clients.

Good afternoon, @FLBill . 

It's great to see you back in the Community! 

Since you were able to do this action before, let's try to narrow down the cause and troubleshoot this problem. Use the following suggestions below to resolve the issue: 

• Ensure that your QBDT is updated to the latest release
• Use the QuickBooks Tool Hub to review any errors that could be showing up behind the scenes and how to fix them
• Uninstall and reinstall your QBDT

Please reach back out and let us know how these steps went for you. We want to ensure that you get this taken care of as soon as possible. I'll be waiting for your response! 

Thank you for your suggestions.

My problem is occurring in all my versions of QBDT.  I started in QB 2020.  I updated the file to QBDT to 2023.  Problem still occurs.  I do not think I should have reinstall all the versions of QBDT.  I have them all the way back to 2002 to 2024.

This behavior is recent. 

I only use this file to track my time for billing purposes.  I have no other information in the file-no financial information, etc.

Thanks again.

Thank you for providing us with an update, FLBill.

Given that you've already taken several steps to troubleshoot the issue and it still persists, I recommend reaching out to our Live Support team. They can conduct a thorough investigation to determine why you are unable to edit the amount in your customer time register.

Our support team will provide personalized solutions to quickly identify and resolve any technical or data-related issues.

Here’s how to connect with them:

1. Open the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Provide a brief summary of your issue, click Let’s Talk, and choose your preferred communication method.

Feel free to leave a message below if you have any additional questions or need further assistance.