Email Issue when default preference is webmail

Let me help rectify the error received when sending forms to your customers using the Webmail preference, user123.

Beforehand, may I know what specific email provider you're utilizing to send these entries? Any additional details would be much appreciated.

In QuickBooks, connecting your email to the program requires appropriate set up to ensure transactions are seamlessly delivered to your customers. Before doing so, it's best to make sure your QBDT file is updated to the latest release to help resolve issues within the system.

To begin, you can refer to the steps outlined on this guide for more detailed inputs: Connect your email to QuickBooks Desktop.

However, if the issue persists, I recommend contacting our Customer Care Team to help review your account and further investigate email errors after sending them to your clients. To do this:

1. In your QBDT account, go to Help and select QuickBooks Help/Contact Us.
2. Choose Contact Us and enter a brief description of your issue. Then, Continue.
3. Sign in to your Intuit account, choose Continue, and then Continue with my account.
4. We'll email you a single-use code. Enter your code and select Continue.
5. Then, select to Chat with us or Have us call you

Additionally, here are some resources to learn how to resolve errors based on the email service you're using: 

• Fix Error: Could not connect to the email server
• Fix webmail password issues in QuickBooks Desktop

I'll leave this forum available for any additional queries when managing emails and transactions in your account. Just reply in the comments below. Stay safe.

Thanks for the reply. Webmail is working fine on my QB. When I'm sending forms, invoices, it is working.

When I go to Customers or Vendors and click on their email address it gives an error "Your email cannot be sent because Quickbooks does not support the email program you are using".

Now, if I change my QB default email preference from Webmail to Outlook, and I perform the same steps, it works. A new Outlook email compose window appears and prefilled with the Vendor as a recipient. I think this is a glitch when the default QB email preference is set to webmail. Please send this to your development team to test and fix. Thank you! I tried showing this to one of your reps via screenshare. They failed to comprehend for 80 minutes and tried all the wrong troubleshooting steps and looking at the wrong places. I can't do it again, it's excruciating. 

Thanks for following up with the Community, another user12.

When working with your Webmail feature, you'll want to be aware that QuickBooks doesn't support providers who use a starttls encryption system.

You can refer to our Internet Service Provider (ISP) & Port Information list in your Connect an email to QuickBooks article for more information.

I can certainly understand how support for your email provider while using Webmail could be useful and have submitted a suggestion about it as of today.

You can submit your own feature requests while using QuickBooks.

Here's how:
 

1. In the top menu bar, go to Help, Send Feedback Online, then Product Suggestion....
   
   
    
2. Choose a Type of Feedback and Product Area (optional) from your available drop-down menus.
   
   
    
3. Enter any suggestions/feedback in the Here is my suggestion: field.
   
   
    
4. If you'd like, include your name/email in the My name is: (optional) and My e-mail address is: (optional) fields.
   
   
    
5. Select Send Feedback.
   
   

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.

You also have the option of checking our QuickBooks App Store for apps which may be able to help you achieve what you're looking to do.

Please feel welcome to send a reply if there's any additional questions. Have an awesome Friday!