email issues - quick books accountant 2020

It's great to see you here, @CHRISD11.

I want to make sure you're able to send your email in QuickBooks. But before anything, I'd like to ask what email provider are you using or is connected in the program. This will help me check if there is an ongoing issue with your email.

For now, if your password isn’t accepted, see QuickBooks will not accept my webmail password for more information on how to fix it. 

Please let me know if the steps work and mention me if you add additional details for this email issue. I'll be more than happy to help.

Hi there, @CHRISD11.

I appreciate your effort going through your e-mail settings to fix this issue. I understand how being unable to add text and send an email affects your business. I’d like to turnaround this experience by routing you to the right support.

There's an in-progress report relating to the Outlook function. To link your account to the list of affected users, I recommend reaching out to our Customer Care team. This way, you'll be able to get updates as well as learn when a solution is available.

1. Click the Help menu at the top of your QuickBooks screen.
2. Choose QuickBooks Desktop Help.
3. Hit the Contact us button.

As a workaround, you’ll want to close your QuickBooks Desktop. Open the Windows Start menu and proceed to the steps below:

1. Type QuickBooks into the search. Then right-click the QuickBooks icon and select Open file location.
2. In the folder, right-click the QuickBooks.exe file and select Properties.
3. Select the Compatibility tab.
4. Select to check the Run this program as Administrator option. 
5. Select Apply and then OK.

To learn more about setting up Outlook in QuickBooks, see this guide: Connect your email to QuickBooks Desktop. 

I'd also like to add that if you want to customize your email templates, we have a guide that'll help you with the process: Create custom email templates in QuickBooks Desktop. 

Please don't hesitate to tag my name in the comment section if you need more help other than sending emails. I'd be happy to lend a helping hand.

Thanks, I tried the above but its still the same.

No, still not working

Hello @CHRISD11,

Thank you for getting back and letting us know about the result. Allow me to step in and provide an update about the Outlook issue in QuickBooks Desktop.

The investigation about sending emails via Outlook is still ongoing, and our team has not declared a specific time frame for the complete fix. They're still working on it and conducting a further investigation because of the changes, but assured, we take cases like this with urgency and high regard.

I can see that my colleague's advice about running QuickBooks as Admin didn't work. When you run and email in QuickBooks, it also affects your Outlook program.

Aside from running our software as Admin, I suggest doing the same with your Outlook app. It helps ensure both the program have the same approval in terms the integration.

If you haven't contacted our QuickBooks Support Team, please do so they can add you to our list of affected users. This way, you can receive live email updates about this issue.

Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Additionally, you can use this link in the future if Outlook will not show as an option in your QuickBooks: Fix Outlook is missing in send forms preferences.

Drop me a comment if you have additional questions about emailing invoices. We're always available to help out here in the Community space.

gOOD TO KNOW THE ISSUE IS BEING LOOKED AT, THANKS.

Do you have pictures, screen shots of how this should look ___ Fix Outlook is missing in send forms preferences.