When I try to email a purchase order, it comes back with network connection failure. The thing is, I'm on the network, because it's Enterprise, with remote network connections. It has always worked in the past, and even worked this morning once. Any ideas?
Hi there, janai.
Thanks for reaching out to us. I'm here to help resolve this issue so you can email a purchase order successfully.
Are you using Gmail when sending email for Purchase Order? If so, you can use Secure Webmail for an easier and safer connection to your email provider. You can try setting up Secure Webmail.
For additional reference, you can check this article: Set up email service.
However, if you're using an outlook email let's toggle the settings in the Preferences window. Here's how:
If the issue still persists, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to do a remote session and investigate this further.
Please let me know how it goes. I'll be here if you have any questions. Have a good one.
Thank you for the information. I can not get past the add email info with out it stating network error. Please try again later. I will not pay QB for support, as I pay a year fee for payroll support. I will scan and email my invoices manually.
I appreciate your efforts in trying out the steps provided by my colleague above. Let's try some troubleshooting steps first to isolate the issue.
Some issues arise when your company file is damaged or is not working properly. To ensure that there are no problems with your company file, let's run the Verify & Rebuild Data utilities.
You may follow these steps to run the data utilities:
You may refer to this article for more details: Resolve Data Damage on Your Company File.
If you've verified that there's no problem with your company file, but still unable to send emails, you'll need to make sure that you have a strong internet connection.
Fill me in if you have any other questions. I'll be sure to get back to you.
I received the message that Quick Books detected no problems with my data.
This problem just started, I was emailing invoices for years up to Friday 5/10, when I came in on Monday I was unable to do email invoices. I kept getting a "Quickbooks is unable to send emails due to network connection failure" Nothing changed from Friday to Monday so I really don't understand what is going on.
Thank you for your time and efforts.
Thank you for getting back to me, @WPCladydi.
There are some reasons why this error occurs. Let me provide some of these and help you further.
Usually, when sending emails in QuickBooks, some errors occur. Some causes of these are:
To resolve this error, let me help you perform some other troubleshooting steps. First, you'll need to ensure that QuickBooks is not running as administrator. To achieve this, you may follow these steps:
Second, you need to ensure that your email preference is set correctly in QuickBooks. Kindly follow these steps:
You may also read this article for more information: Error: QuickBooks is Unable to Send Your Email to Outlook.
Always know that you can get back to us if you have any other concerns.