Question

email network connection failure

Forum|Forum|7 years ago
December 20, 2018
4 replies
3 views

When I try to email a purchase order, it comes back with network connection failure. The thing is, I'm on the network, because it's Enterprise, with remote network connections. It has always worked in the past, and even worked this morning once. Any ideas?

QuickBooks Enterprise Suite

J

JanyRoseB

Level 5

Hi there, janai.

Thanks for reaching out to us. I'm here to help resolve this issue so you can email a purchase order successfully.

Are you using Gmail when sending email for Purchase Order? If so, you can use Secure Webmail for an easier and safer connection to your email provider. You can try setting up Secure Webmail.

Here's how:

From the QuickBooks Edit menu, select Preferences and click Send Forms.
Select Web Mail and click Add.
Select your provider from the drop-down and enter your email address.
Ensure that the Use Enhanced Security checkbox is checked.
Click OK.
When prompted, sign in to your Intuit account. The username or email address you use here may not necessarily be the same as the one you are connecting to QuickBooks.
Your webmail provider's login page will display. Sign in and choose to grant Intuit access.

For additional reference, you can check this article: Set up email service.

However, if you're using an outlook email let's toggle the settings in the Preferences window. Here's how:

Go back to the Send Forms tab and select QuickBooks Email instead of Web Mail.
Click OK.
Close and re-open the Preferences window.
Go back to the Send Forms tab and change it back to Web Mail.

If the issue still persists, I recommend calling our QuickBooks Desktop Support Team. They have additional tools to do a remote session and investigate this further.

Click this link: https://slack-redir.net/link?url=https%3A%2F%2Fhelp.quickbooks.intuit.com%2Fen_US%2Fcontact.
Select the version of QuickBooks, click Contact Us.
Type-in Technical Support on the search bar.
And click Get the Phone number below.

Please let me know how it goes. I'll be here if you have any questions. Have a good one.

W

WPCladydi

Thank you for the information. I can not get past the add email info with out it stating network error. Please try again later. I will not pay QB for support, as I pay a year fee for payroll support. I will scan and email my invoices manually.

Thank you

Dianne

A

Alessandra_B

Level 5

Hey @WPCladydi,

I appreciate your efforts in trying out the steps provided by my colleague above. Let's try some troubleshooting steps first to isolate the issue.

Some issues arise when your company file is damaged or is not working properly. To ensure that there are no problems with your company file, let's run the Verify & Rebuild Data utilities.

You may follow these steps to run the data utilities:

To Verify Data:
1. Click on File from the menu bar.
2. Choose Utilities, then click on Verify Data.
3. If you see QuickBooks detected no problem with your data, select OK.
4. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
To Rebuild Data:
1. Click on File from the menu bar.
2. Choose Utilities, then click on Rebuild Data.
3. On the QuickBooks Information window, select OK.
4. If your screen displays QuickBooks is not responding but your cursor is moving, Rebuild is still ongoing.
5. Select OK when you see Rebuild has completed.

You may refer to this article for more details: Resolve Data Damage on Your Company File.

If you've verified that there's no problem with your company file, but still unable to send emails, you'll need to make sure that you have a strong internet connection.

Fill me in if you have any other questions. I'll be sure to get back to you.

M

MOFarmer

I came across this issue this morning. I can send invoices in other companies, but one in particular has this error message that pops up.

This fixed it:

Edit -> Preferences -> Send Forms -> My Preferences tab -> Send email using Web Mail -> clicked my email address -> Edit -> unclicked "Use enhanced security" -> OK

After I unclicked enhanced security, it worked just as it always has in my other companies.

R

rambil1

Thanks for the help. It did not work for me. I'll keep searching

MichelleBh

Level 8

I don't want this to happen to you again, @rambil1.

I'll make sure that you can send forms seamlessly moving forward in QuickBooks Desktop.

Have you completed all the troubleshooting steps outlined above? Or did you just follow the instructions given by MOFarmer, but it didn't work?

If you haven't followed all, I'd recommend doing the steps outlined by JanyRoseB and Alessandra_B above. The following instructions will help you troubleshoot the email network connection error.

If the issue persists, here are some things you can check to get rid of the error:

Ensure that your QuickBooks Desktop is in the latest release, so you always have the latest features and fixes.
If the problem continues, visit this link and follow the steps you have not yet done: How to fix Error: QuickBooks is unable to send your email to Outlook.
Open Outlook outside of QuickBooks. If this isn't feasible, make sure the Office 365 account holder adds your Microsoft user account.
Guarantee that Microsoft Office 365 is updated.

Moreover, visit this article for other Microsoft outlook troubleshooting steps: Repair an Office application.

Finally, what kind of service provider do you use? This way, I can provide the most relevant troubleshooting steps to correct the error quickly.

Let me know if you have other questions about sending forms in QuickBooks. I'm happy to provide details. Keep safe, rambil1.

L

Lonika1209

Hello,

Others may still be coming across this issue.

I found that this error sometimes comes up due to sending an improperly named PDF attachment with the invoice. If the attachment has any characters that aren't English alphabet it will bring up this error.

For example I tried to send an attachment with the word "Mâché" in it and received the error. I changed the word to "Mache" and the invoice and attachment sent without issue.

F

fulcrumacct

We just encountered the same error but only on some emails and not on others. 2 purchase orders in particular were causing issues for us. We found that we could send them as "test" emails to single recipients, whether they were internal users or external addresses, but we couldn't send with more than one address per field on these 2 POs. Compared them to ones that were were able to send without issues and noticed that we had spaces after the semi colon before the first character of the next email address on the ones that were failing. I guess the system didn't like that. An error message that said something about formatting or invalid characters instead of the nonsense network connection failure error would've been nice.

For reference, we are using M365 as our email provider and are using the enhanced security. Disabling enhanced security didn't work either but the issue was different as we couldn't even authenticate to try and send the email.

Hoping this info helps someone out there since the error message certainly didn't help us at all.

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