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Level 1

email not working

Does Quickbooks have any support at all? are they still in Business? I have been trying for a year to send invoices by email and still have not been able too.

5 Comments 5
QuickBooks Team

email not working

Welcome to the Community, @tertecrep.


First of all, I want to let you know that our support team is still in business today. But I'm here to help ensure you can send your invoices in QuickBooks through email.


Before we start, did you receive an error message when sending your invoice via email? Any additional information would help us provide the best resolution needed based on the error received.


In the meantime, let's check the settings in the webmail preferences and make sure you set the server name and port to your email provider settings. Here's how:


  1. Go to the Edit menu, then select Preferences.
  2. Choose Send Forms from the left panel.
  3. Under My Preferences, select the email account you are using and click Edit.
  4. In the Edit Email Info screen, go to the SMTP Server Details section and set the server name and port to your email provider settings.

I'm adding this article for more details: Connect your email to QuickBooks Desktop.


If you'd wish to talk to one of our support agents to further check on your email preferences, please follow the steps below:


  1. Go to the Help icon and select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Let's talk.
  4. Then, choose a way to connect.

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

QuickBooks Team

email not working

Good day, @tertecrep.


I'm back to check if you were able to send invoices via email after checking the Email preferences. If you need more clarification on this, just leave a comment below. I'll be sure to get back to you.

Happy Thanksgiving!

Level 1

email not working

Did you manage to fix this issue

I am having the same issue after updating to 2021

Have been trying to get assistance for 2 days

Low level support could not figure out

I was sent to higher level techs but have been waiting unsuccessfully for a call

I received a couple of call backs at times when I could not take the calls, then they canceled my case and I had to start again


email not working

I know it's not easy not to be able to get the help you needed, dakinney. But I'm here to help you figure this out so you can get back to work.


We can re-setup your email to see if you can send email invoices successfully. Here are the steps to set up Outlook to work with QuickBooks Desktop:


  1. Contact your email provider to the following:
    >incoming email server address
    >incoming email server type
    >outgoing email server address
  2. Go to the Edit menu.
  3. Select Preferences, and then, Send Forms.
  4. Select Outlook and click OK.


You can also check the detailed steps on how to set up using webmail in this article: Connect your email to QuickBooks Desktop .


Once done, try sending your invoices via mail once again to check if it works.


I'd appreciate it if you'd update me on how the steps work. I'll right here if you need further assistance on this.

Robert Electric
Level 1

email not working

i Have the same issue in my QB. it was ok until 6or 7 months ago got update and after that stop sending emails by using my Hotmail. i called them they want $200 to fix it or upgrade to online version. i ignored all options. this F...... company makes this issue every year to make or still our money. 

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