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chapii
Level 1

Emailing statements

I am getting PRINTER errors when I try to EMAIL my statements. 

 

Please reply with any ideas on why QB is concerned with a printer when I'm trying to email.  Also, printing works fine and email works fine.  

 

I preview the statements and all is correct.

Then I have to close the preview window in order to get the Email button.

I click the email button and then, for every statement, I get an error pop-up:

 

QB error.png

3 Comments 3
Angelyn_T
QuickBooks Team

Emailing statements

Hello there, @chapii.

 

Thank you for the detailed information and the screenshot added. I can share with you some troubleshooting steps to fix the error you're getting. First, you can download and run the Print & PDF Repair Tool from the QuickBooks Tool Hub. It resolves common errors when you email forms through the software.

 

Here's how:

 

  1. Download the QuickBooks Print and PDF Repair Tool.
  2. Save the file, then open it (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Once done, double-click the icon to open the tool hub.
  5. From there, select Program Problems.
  6. Select the QuickBooks PDF & Print Repair Tool tab.
  7. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

If the first solution didn't work, you can reset your temp folder permissions following these steps:

 

  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Click the Security tab.
  5. Ensure all usernames and groups are showing on the Security tab have Full Control.
  6. Email the statement as PDF again within QuickBooks once permissions have been set to Full Control.

If that doesn't make any difference, I suggest checking the additional solutions provided from this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

In case you want to personalize your forms when sending them to your customers and vendors, you can also open this link as your reference: Create custom email templates in QuickBooks Desktop.

 

Please let me know in the comment section if you have any follow-up questions. I'm always here to answer them. Take care and enjoy the rest of the day!

chapii
Level 1

Emailing statements

Thank you Angelyn for your considered advice.

The steps that you outlined did not solve my problem.

I did repair my QB and then got one clear run of emailed statements.  However, with the second run the same problem recurred.

I guess that I need to uninstall and reinstall.

RaymondJayO
Moderator

Emailing statements

Thank you for sharing the result after performing the steps above, @chapii.

 

The article that my peer provided above is a great resource to help fix your issues with emailing statements. If you've already gone through each solution from there, you can uninstall and reinstall the program.

 

However, if the issue persists, it'd be best to contact our Customer Support Team. They can investigate the root cause of this and help you fix it. They are available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday).

 

Here's how: 

  1. Select QuickBooks Desktop Help from the Help icon at the top menu. 
  2. Click Contact Us.
  3. Enter Error when emailing statements after performing the recommended steps in the Ask a question (or tell us what's wrong) box. 
  4. Click Continue
  5. Choose either Start messaging or Get a callback

 

The screenshot below shows you the steps. 

ContactQBDTCustomerSupportTeam.PNG

 

In case your emails aren't using a template you created, visit this link for the solutions: Troubleshooting Guide

 

Feel free to leave a comment below if you need anything else. I'll gladly help. Keep safe. 

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