Enhanced Payroll - NYS45 error for 4th Qrtr 2024.

Thank you for reaching out to the Community, METS2025. I'm here to assist you in resolving the error message you're encountering when filing the NYS-45 Form in QuickBooks Desktop (QBDT).

This error typically occurs when there is a mismatch between the filing period and the selected quarter. Let's ensure all employee payroll data is entered correctly, including wages, taxes, and other relevant details. Missing or incorrect data can lead to discrepancies in Schedule C and the quarter selected on the form are correct by recreating it.

Before proceeding, let's make sure you have the latest tax table updates. To have an accurate rates and calculations for federal and supported state taxes, payroll tax forms, and e-file and e-pay options.

Here’s how to access the form:

1. Navigate to Employees in the top menu bar and select Payroll Center.
2. On the Payroll Center page, click on the File Forms tab.
3. Disregard any saved or draft forms created from your initial attempt to pull up the NYS-45 Form.
4. Select NYS-45 and NYS-45-ATT under the Form column and click on Create Form.
5. In the File Form pop-up, enter the Start Date and End Date.
6. Click OK.
7. When the form opens, ensure that the Quarter 4 box is selected.
8. Continue with the process to file the form.

If the issue continues, I recommend reaching out to our QuickBooks Desktop Payroll Team. They have the necessary tools to access your account securely and investigate why the NYS-45 form is not populating the amounts for the quarterly return.

Furthermore, I'm adding this resource for future reference on how to run, print, and customize payroll reports in QuickBooks Online Payroll and QuickBooks Desktop Payroll: Run payroll reports.

I'll be around to help if you need anything else about filing NYS-45 form in QuickBooks Desktop Payroll. Don't hesitate to leave a post and the Community team and I are ready to assist you.

Thank you for your response. This problem started after a recent payroll update. 
First of all in the form selection menu, instead of NYS45 having a Quarterly status, it has ANY.
Second,  once the form with the correct dates and quarter is selected, it fails to populate schedule C with the employees data and other relevant details and totals. This results in an ongoing error.
I have reached out to QB Payroll Customer support and was told that they are aware of this problem with the update and their engineers are working to fix it with a new update to correct this problem.

Thank for your response.  This problem only started after the recent payroll update. Everything was fine prior to this.  I have reached out to QB Payroll Customer Support. I was informed that they they are aware of this problem/glitch in the update and their engineers are working to resolve this issue and will issue a new update once they fix it. They have not given me a time frame to this resolution.

I have the same problem.

I have the same problem, your instruction is pretty useless.

same problem

hopefully it is fixed before the end of the month due date!

same here.  hopefully they fix it before the end of the month due date!

Hi there, Jade & efmaloney. Allow me to provide you with the steps to contact our support team.

Since this issue involves the specific functionalities of QuickBooks Desktop (QBDT), I recommend contacting the QBDT support team for specialized assistance. They will be able to guide you through troubleshooting the error and ensuring that Schedule C is correctly populated for all your employees.

Here's how to reach out to our support team:

1. Open your QuickBooks Desktop.
2. Go to the Help menu and select QuickBooks Desktop Help.
3. Click on Contact Us at the bottom.
4. Enter a brief description of your issue, such as "Enhanced Payroll - NYS45 Schedule C error for Q4 2024."
5. Click Continue to see contact options and choose the method that works best for you.

The support team will be able to provide the necessary steps to resolve this issue and ensure your NYS-45 form is completed accurately.

Additionally, for detailed instructions on how to run payroll reports, please refer to this comprehensive guide: Run payroll reports.

I'm here to support you every step of the way about filing your payroll forms in QBDT. If you have any more questions or need further assistance, please don't hesitate to reach out. It was a pleasure assisting you today, and I hope you have a wonderful day.

Same issue here

Same problem. When will we get the fix?

I appreciate you for confirming the issues with NYS45 & BeesKnees. I'm here to help you fix the error message you've encountered when filing the NYS-45 Form in QuickBooks Desktop (QBDT).

I understand the urgency of resolving this issue, as it pertains to the filing of New York State Quarterly Wage and Withholding Tax forms. Timely tax filing is essential for individuals and businesses to avoid penalties and interest charges.

I recommend contacting our support team to have them review your account and provide a specific solution to the issue. They will also inform you about when the fix will be available.

Here's how:

1. Open your QuickBooks Desktop.
2. Go to the Help menu and select QuickBooks Desktop Help.
3. Click on Contact Us at the bottom.
4. Enter a brief description of your issue.
5. Click Continue to see contact options and choose the method that works best for you.

Visit this page for information on how to reach our phone representatives at your most convenient time: Get help with QuickBooks products and services. Please make sure to choose QuickBooks Desktop.

Aside from that, I encourage you to check your email regularly for updates regarding this issue after your call session with our phone support team.

For more details, please visit this article: E-file state forms & e-pay state taxes separately. This includes steps to set up scheduled payments and change the filing method. 

If you need the latest tax table in QuickBooks Desktop Payroll to ensure accurate paycheck calculations, refer to this article: Get the latest tax table update in QuickBooks Desktop Payroll.

I'm here to help you more about payroll taxes or QuickBooks Desktop. Please feel free to ask your questions in the response section below. I will do my best to provide accurate answers to ensure your complete satisfaction with my assistance.

Same issue. When will there be a fix?

Same problem - just went to file the 4Q NYS-45 and NYS-45-ATT - Quarterly Combined Withholding and it is not loading the NYS 45 ATT attachment which is what is causing the error to show that the totals don't correspond. As someone else mentioned, in the Payroll Center > File Forms tabs where you select these forms under Filing Period column it is not listed as a "Quarterly" form anymore, now says "Any" and you have to select the start and end dates.  Don't know if that's part of the issue.  But NYS-45-ATT is not showing up and I even downloaded and printed it out and the ATT was not part of it.  I also just did the payroll update right before trying to completed this task.  I restarted Quickbooks twice and tried Payroll Update twice just to be sure and it did not change the issue. 

Thank you for your patience and for bringing your concerns to our attention, Rob CPA and mommas86. I understand your frustration with encountering errors while filing documents like the NYS-45, particularly during the busy year-end period. I want to assure you we take these issues seriously and are committed to helping you resolve this problem as quickly as possible.

Our technical team is working diligently to identify the root cause and develop a robust solution. However, we don't have a specific timeframe for when the NYS-45 error will be fixed. Just know we are prioritizing this issue and will keep you updated on any significant developments.

To ensure you're promptly notified when a solution becomes available, I recommend contacting our Customer Support Team to add your account to the list of affected users. Here's how to reach them:

1. Navigate the Help menu and choose QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Type your concerns and select Continue.
4. Follow the on-screen instructions to contact us via Chat with us or Have us call you.
   
   

For our support availability hours, please refer to this article: Get help with QuickBooks products and services.

Additionally, to ensure your paycheck calculations remain accurate, you may want to check if you have the most recent tax tables. For guidance, refer to this article: Get the latest tax table update in QuickBooks Desktop Payroll.

Once again, thank you for your patience and understanding as we work through this issue. We're committed to resolving this problem and providing you with the smooth, efficient experience you deserve. If you have any further questions or concerns, please don't hesitate to reach out. We're here to support you every step of the way.

I have also posted the exact same problem and the problem still exist.  In addition I am unable to enter an itin for employees.  Enter itin starting with a 9 was working last week.

Same problem here and had previous posted this as well.  Also having an issue not being able to save an itin number.  Last week that was fixed.  Now it’s back to invalid ssn.

I truly value your dedication to maintaining a streamlined payroll process,@Pg007. Ensuring that all functions, such as entering ITINs and accurately populating necessary payroll forms, perform optimally is our priority. I am committed to providing consistent and effective tools to resolve any issues. I'll ensure you can access consistent and effective tools to resolve this.

We have a specialized support team perfectly suited to assist with your tax form inquiries. This team is equipped with screen-sharing capabilities for detailed troubleshooting. I recommend contacting our Live Support team for comprehensive assistance. They have the advanced tools and specific expertise needed to isolate and address the issue.

Here's how to connect with them:

1. Inside QuickBooks Desktop, navigate to the Help menu.
2. Choose the QuickBooks Desktop Help/Contact Us option.
3. Enter the question, keyword, or topic you need help with.
4. Follow the prompts, then choose e away to connect with us.

Additionally, I'll provide a valuable resource on obtaining the latest tax table in QuickBooks Payroll to ensure compliance with paycheck calculations and to troubleshoot errors: Get the latest tax table update in QuickBooks Desktop Payroll.

You could also consider filing through the state website and utilizing the tax form worksheet and other reports.

Your patience and understanding are deeply appreciated as we resolve this concern. You can always rely on our Community team for prompt support. Please reply below with any questions about our program. My team and I are always available to help.

I am having the same problem.  I was told it is investigation inv-117835, but it doesn't seem to be getting fixed anytime soon.  There is a new payroll update coming out today, with any luck, this will fix the problem, January 31 is coming fast.

Thanks for joining this thread, apowers.

I've reviewed the investigation you mentioned and can confirm it's currently being investigated by Intuit's Product Investigations team as a priority.

If you haven't yet, you can have your account added to our investigation as an affected user. This ensures you'll receive email notifications about any updates relating to it.

To be added to the investigation, you'll need to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and conduct further research with you. Once you're in touch with an agent, I'd recommend providing them with the investigation's case number (INV-117835).

I'll be here to help if there's any additional questions. Have a wonderful Thursday!

There is a problem with Form NYS-45 (Page #2, Part C) that prevents e-filing. I spoke to QBS about week ago and they were supposed to fix the problem. There is massage about Payroll Update 22504 to be released today 01/23/2025. I hope it will address the issue. Due date to submit 4QT2024 form is within just few days. QBS keeps increasing their prices (almost 300% every year!) and they are terrible with any support.

I'm having the same issue. It won't even let me type the employee info or override.

We want to make sure that your tax filing experience is seamless and hassle-free. Ensuring that everything goes as smoothly as possible for you, @vrizzo. Let's connect with our Live Support Team for further assistance.

Please know that the most effective way to address this problem is to reach out to our Live Support representatives. They're fully equipped with the tools and resources needed to assist you in resolving the issue. Our knowledgeable representatives can collect more information required and will provide you with clear guidance on the next steps to take for a solution.

Here's how to contact them within the QuickBooks Desktop program:

1. Go to the Help icon and select Contact Us.
2. Click on Contact Us.
3. Enter your concern and click Continue.
4. Enter your email to proceed with the process.

To learn more about our Live Support Team and their operational hours, please refer to this article: Get help with QuickBooks products and services.

Moreover, you can learn how to access the latest tax tables directly within the program, ensuring that your paycheck calculations remain accurate and compliant with tax regulations: Update Payroll Tax Table.

We're actively addressing any QuickBooks concern as swiftly as we can, and we sincerely appreciate your patience while our live support team looks into this problem more effectively. If you have any other questions or concerns regarding QuickBooks, please feel free to turn to our Community forum. Our team is always here to offer the support you need.

Hi QuickBooks, the problem is on your side and you know it. Please just fix the issue. 

This is over a week and this problem has not been resolved. My subscription has tripled and this is the quality of service? We have deadlines to meet, and I just checked and there are updates with fix. The NYS45 still indicates filing period as " ANY" and not "Quarterly".  Form still has error and does not populate Schedule C.

For the astronomical increase in the new absurd pricing, I would expect better customer support and quick fixes.  I keep getting the same robotic answers from customer support - "engineers are working on this problem, we are unable to tell you when it will be resolved".