Entering Invoices and Parts Autofill

sarah25 · ‎March 15, 2021

Hello,

When I enter an invoice I frequently need to enter non-inventory parts. In the Product/Service field, I used to be able to type "Parts" and hit tab and if would select the Non-Inventory Parts product and I could move on with completing my invoice. Starting last week if I do not type "Parts" quickly it will autofill with the Non-Inventory Parts product and add "ts" to the end. It is like is pauses mid-type and splits my word "Parts" up. Any idea why it is doing this?

Sarah

JessT · ‎March 15, 2021

Hi sarah25,

You could be experiencing random browser issues that are causing this behavior. We can do some steps to get rid of this behavior.

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

Google Chrome: Ctrl + Shift + N
MS Edge and Firefox: Ctrl + Shift + P
Safari: Command + Shift + N

If the product names display back to normal, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

Feel free to share an update after doing the steps.

sarah25 · ‎March 16, 2021

Hello, this did not work. I tested it in Chrome, Firefox and Edge. It still does the same thing when you type too slow and it is only for "Parts."

Sarah

Rose-A · ‎March 16, 2021

Hi, sarah25. Allow me to help point you in the right direction who can assist you further with entering invoices and parts in QuickBooks Online.

Thanks for letting us know you tried out the steps that my peer provided above. Since it didn't work, I'd recommend reaching out to our QuickBooks Online Support so they can help you investigate this further.

All account-related concerns need to be directed to our phone support for security purposes. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

In case you need to record multiple payments, you can read through this article: Record invoice payments in QuickBooks Online. On the same link, you'll see steps on how to enter partial payments for your invoices.

I want to ensure you're able to get back to business, so please feel free to let me know how the call goes. I'll be around to keep helping if you have any follow-up QuickBooks concerns. Cheering you and your business to continued prosperity. Have a good one!

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Entering Invoices and Parts Autofill