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AdminIES
Level 1

Error 111

Hi. When I back up QB, I get an error message of Error 111. It goes thru the rebuilt process, but the next time I back up again the error shows up again. Would love to get this cleared up.

Thanks!

 

 

5 Comments 5
SophiaAnnL
Moderator

Error 111

Rebuilding the data file is the main troubleshooting to fix this error, AdminIES.

 

Since you're still getting the same error, it would be best to give us a call. With the help of your Technical Team, we can check why the error persists after the Rebuild process.

 

Here's how to get our contact number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Desktop, and then choose your version.
  3. Click the Solving Issues & Error Messages topic.
  4. Click the File & Network Management sub-topic.
  5. Scroll down and click the Get Phone Number button.

I'll be around if you need anything else. Thanks for dropping by.

DBMBA
Level 1

Error 111

Very interesting article.  I have found this issue with a person on your message boards in 2018 and now this article from 2019.

 

I am having the same problem with a payroll check.  No problems until last week.  This is a payroll check from June 2019 and everyday that I backup I get the same issue.

 

This sounds like a QB problem.

 

Would appreciate a solution to get this error to stop.

 

Thank you,

GraceC
QuickBooks Team

Error 111

Hello there, @ DBMBA.

 

One possible reason you're getting the error 111 prompt is due to a corrupted employee paycheck. Let's review the details of the affected paycheck in QuickBooks.

 

Here's how:

  1. Open the Paycheck.
  2. Change Payee name.
  3. Select Save.
  4. Go back to the paycheck and change it back to the original payee name.
  5. Click Save.

Once done, try to create a backup for your company file again. If the error persists, you may need to delete and recreate the paycheck.

 

Please let me know if you're referring to something else or have other questions. I'm always here to help you out. Have a nice day!

DBMBA
Level 1

Error 111

Thank you for your response.  Unfortunately this won't help because QB does not allow you to change the payee name on a check that has already been processed.  I tried and got an error that you cannot change it.    This is a check dated in June 2019.   I

 

I have not tried to delete it yet but I'm not sure it will allow me to do this either.

MaryLandT
Moderator

Error 111

Hello there, @DBMBA,

 

I appreciate you for changing the payee name as instructed by my colleague in this thread.

 

Let's perform another troubleshooting step to get rid of the error 111 by accessing the QBWIN.LOG file. By doing so, you'll be able to determine the list of corrupted payroll checks in your company file.

 

Once you've identified them, you can then delete and recreate them if they were manually processed. Otherwise, I recommend contacting our QuickBooks Desktop Payroll Team so they can assist you with your DD paychecks.

 

Before deleting them, I suggest pulling up the Payroll Summary report to get the paycheck details. You need this report when you recreate them to have accurate records in the previous payroll.

 

Here's how to get the report:

  1. Go to the Reports menu.
  2. Select Employees & Payroll, then Payroll Summary.
  3. Set a date range.
      a. From the Dates drop-down, select a date range, or
      b. In the From and To fields, enter a date range.
  4. Click Refresh.
  5. Remove the Hours and/or Rate columns.
  6. Click Customize Report.
  7. Under the Display tab, clear the Hours and/or Rate check boxes, then select OK.
  8. From the Print drop-down, choose Report to print it.
  9. (Optional) Change the printer setting, then click Print.

You can also export this report by following the steps outlined in this article: Export report from QuickBooks Desktop to Microsoft Excel.

 

Keep me posted on how everything turns out by leaving a comment below. I'm always around whenever you need help.

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