Error: The name supplied already exists. Another customer already using this name - but there is no other

accountingcaliber · ‎July 21, 2020

SOLVED:

While the error message kept stating it was another customer that had the same name it was in fact a vendor that had the same name. Once I updated that I was able to change the customer name.

One of our customers changed their name, we want to keep the history all in one file and would prefer not to create a new one. I know I have been able to go in and change the customer name in the past. I went to do that again with this one but now I get an error that there already is a customer with that name, but there is no other customer with that name. I have done a search of active and inactive customers, nothing comes up. I have logged out and back in, same thing.

Any suggestions?

Thank you

JonpriL · ‎July 21, 2020

Hello @accountingcaliber,

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you're unable to change the name of your customer.

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

Lastly, here's an article you can read for ideas about what other function you can utilize with the list of your customers: Manage your customer list.

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

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Error: The name supplied already exists. Another customer already using this name - but there is no other

Error: The name supplied already exists. Another customer already using this name - but there is no other

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