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Jholden7
Level 1

Errors with opening company files

I recently upgraded from enterprise 18 to 21. While I had the occasional errors with 18 it ran rather smoothly overall. Now that I have 21 I have quite a few errors happening that I do not have answers for. The main error I get is that someone is logged into single user and to ask them to switch, however there aren’t any employees logged into single user, all of them are multi-user.

 

I have made multiple calls to support to try to figure it out and it’s all the same troubleshooting steps that don’t change the situation. I have been over the server settings multiple times and everything is set up how they tell me it should be. I have verified data and rebuilt the file and nothing changes. Does anyone know what may cause this to happen?

4 Comments 4
Rubielyn_J
QuickBooks Team

Errors with opening company files

Let me share some insights about the error you're getting when opening a company file and how we can fix this, @Jholden7

 

The prompt indicates that there's an extra space after your company file name and before the file extension. Another cause of this error is an incorrect setup of the computer to host multi-user access.

 

Before we begin with the prescribed solutions, you'll need to update QuickBooks and run the QuickBooks File Doctor first.

 

Then, we can proceed to eliminate spaces after the company name and before the company file extension.

 

Here's how: 

 

  1. Log out of QuickBooks Desktop on all machines.
  2. Open to the folder where the company file is saved.
  3. Right-click on the company file and select Rename.
  4. Choose the name of the file, then review and remove any spaces between the file extension and the name of the company.
  5. Attempt to open your company file.

 

If the issue persists, let's turn off hosting on each computer where QuickBooks is installed. For multi-users, the error usually indicates that one or more computers are incorrectly set up for hosting. To fix this, here's how:

 

  1. Go to each computer displaying the error.
  2. In the No Company Open window, choose File, then select Utilities.
  3. Confirm that the menu option Host Multi-User Access is displayed. 
  4. Click the Stop Hosting Multi-User Access option on any client computer displaying the Stop Hosting Multi-User Access, then follow the prompts to turn off hosting.
  5. Open the problem file again. The log-in window should now display.

 

If the same thing happens, you may proceed to Solution 3 in this article: Error -6000, -82 or -6000, -106 when opening or accessing the company file.

 

Otherwise, contact our support team again. This way, they can further review the root cause of your concern, or you can request a thorough investigation of your issue. 

 

In addition, I'll be sharing this resource on how to resolve glitches when opening a company file in QuickBooks: Fix Errors when opening a company file.

 

That should get you fixed right up. Let me know if you have other questions so I can get back to you. I'm always here to help. Take care!

Jholden7
Level 1

Errors with opening company files

I went through all of the company files and none of them have a space after the name before the extension.

Jholden7
Level 1

Errors with opening company files

I checked all of the company files on the server and none of them have a space after the name before the extension

Fiat Lux - ASIA
Level 15

Errors with opening company files

@Jholden7 

Consider to create a dummy file and run some scenarios. Do you encounter the same issue?

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