FedEx Shipping Through QuickBooks

Thanks for reaching out to the Community, Dytrt.

I recognize the importance of being able to select the correct option when shipping packages.

We’ll have to identify the root cause of why the system doesn’t switch from Ground to Home delivery. The process requires us to collate personal data to access your account.

We always maintain the safety of our customers’ information. That said, I recommend you get in touch with our Technical Support Team.

They can perform in-depth troubleshooting steps in a secure space. Also, our specialists will guide you on how to apply the permanent fix.

Here’s how to contact them:

1. Tap the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
2. In the Have a Question window, scroll down to choose the Contact us link.
3. This will display the Contact Us screen.
4. Navigate to Tell us more about your question section to enter the issue or topic in the field box.
5. Press the Search button to display the Get Phone Number or Start a Message button.

Let me share these resources for future reference. From there, you’ll find information on how the Shipping Manager helps in processing shipments and labels: Intuit QuickBooks Shipping Manager. 

Feel free to visit the Community again if you have any other QuickBooks concerns. I’ll be around to assist further. Wishing your business continued success and Happy Holidays too.

Hello again, Dytrt.

May I know if you get the program to select the correct ship type? I want to make sure this feature is working back to normal.

Don’t hesitate to post a comment below if you still help with QuickBooks. I’ll be glad to assist further. Have a great day ahead.

Hi Rasa-LilaM,

No, we've still not received an answer that will help us.

Thank you for the update, @Dytrt.

I want to make sure your concern is taken care of a quickly as possible.

To get started, you can refresh FedEx Shipping Manager or redo its setup. Then, recreate the shipment to isolate the issue.

1. Select a FedEx Service. The shipping manager allows you to select the FedEx Express or FedEx Ground service you need.
2. Enter shipment details.
3. Enter the information requested.
4. Check the rate.
5. Click on the “Estimate Cost” link to request a rate quote before creating the label.
6. Print your label.

If the same thing happens, I would recommend getting in touch with FedEx Support. This way, a representative can check this further and set up the correct delivery method.

For additional tips about the Intuit QuickBooks Shipping Manager, you can open this article: Set up and use QuickBooks Shipping Manager

.

Please let me know if you need further assistance with this. I've got your back and am always happy to help. Wishing you a good one!

Hello,

Our FedEx manager introduced us to FedEx One Rate. But, when using QuickBooks FedEx Shipping Manager this option doesn't appear. How to set it up please?

Thank you.

Philippe

Hello,

Our FedEx representative introduced us to FedEx One Rate.

How to set it up in QB FedEx Shipping Manager as these One Rate envelopes and Boxes do not appear in the pull-down?

Thank you for your help,

Best

Philipp

Hi there, @plh212. Let me shed some light on the shipping manager in QuickBooks Desktop. 

The FedEx Shipping Manager within QuickBooks provides specific shipping options to choose from. Currently, adding one rate isn't possible. In the meantime, you can consider exploring our QuickBooks Desktop Marketplace as an alternative solution. It offers a wide selection of third-party apps that can help you streamline your workflow and meet your business needs. 

For future reference, you can visit these resources as a guide in handling your sales forms and shipping manager:

• Use and customize form templates. 
• Email sales forms, invoices, and statements. 
• Intuit QuickBooks Shipping Manager

You can add a comment down below if you need additional information and clarifications on setting up a shipping manager. I'll always have your back. 

Hi,

Your message center allow us to click on reply without login first... so you compose your reply and when you hit "Post" it brings you to login... and in the process your reply vanished! Not customer friendly! You should be required to login first and "Reply" should be greyed out.

You stated that One rate is currently not available on QB... does it mean Intuit intend to add these shipping options sometimes. It doesn't make much sense to offer FedEx as a shipper with only a limited shipping options available. I search the QB Marketplace and could not find an add-on that would provide shipping labels for both FedEx and USPS (the two we currently using).

Thank you for your help.

Philipp

I hear your sentiments, plh212. Let me chime in and share additional details about the shipping options in QuickBooks Desktop (QBDT).

We aim to provide you with a convenient experience while using QuickBooks for all your tasks. However, please note that QB FedEx Shipping Manager only offers specific shipping options, and adding one rate isn't possible. I understand that this feature would be beneficial to you. I suggest submitting a feature request to our software engineers. Rest assured, our engineers will carefully analyze the input received and may consider including this functionality in future product upgrades.

To submit a feedback:

1. Select the Help option, then click the Send Feedback Online option.
2. Tap Select the Product Suggestion option. A pop-up window appears.
3. Enter your feedback suggestion.
4. Hit the Send Feedback button. 

You'll want to track your vendor transactions within the system. Please refer to this article: Customize vendor reports.

Keep me in touch if you have questions or need assistance with other shipping-related concerns. I'll be here to help you anytime. Have a good one.

Thank you for your prompt answer. I will do that immediately.

Cheers.

Philipp