After installing the pin pad (Ingencio 5000) along with all drivers and making sure all other settings were correct, when I closed out at the end of the first day of using the QB Payments, none of our sales or payments showed up in Quickbooks after the financial exchange, even our cash sales. Is this a known issue? How can I fix it? Now that I've read a few other peoples' comments on the Ingencio 5000, should I switch to the older model? Is it an issue specific to the 5000? (Intuit had sent me the older model initially, then the newer one a week or two later.) Thanks.
