Firm invitation for Quickbooks Online Accountant

Good Morning @Drew20,

Welcome to the QuickBooks Community! I’m sorry we’re having difficulty getting you connected to your firm’s QBOA account. I’d be happy to help get you squared away. You’ve already done all of the troubleshooting steps I’d suggest, so the next thing I’d recommend is having your firm's QBO admin delete the invitation and then create a new one. On rare occasions, there is a hitch when the invitation connection is created and the easiest way to move through is to start over.

Let me know how it goes, I want to make sure you get the access you need and I’m here if you have any other questions or if there is anything else I can do to make your QBOA experience better.

Enjoy your day!

My admin resent me the invitation and I still have the same issue.

Hi there, RPeets.

I appreciate all the efforts that you've exhausted just to get this working. Currently, our software engineers are investigating the runtime error that occurs after attempting to accept the invite. Rest assured, we're doing our best to get this resolved as soon as possible.

For now, you'll want to give us a quick chat or call to add your contact information to our notification list. This way, you'll get updated when we get this sorted out.  Here's to connect with us: 

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Our representatives are available from Monday to Friday at 6:00 AM to 6:00 PM and Saturday from 6:00 AM to 3 PM Pacific Time. You can provide this investigation number for a faster transaction: INV-53992.

Once it's rectified, you may read these articles to help manage and review your client's books:

• Open and review clients' QuickBooks Online or Self-Employed accounts
• Use accountant tools and features in QuickBooks Online Accountant

If I can be of any other assistance, please don't hesitate to leave a comment below. I'll be around to help you.

I am having this same exact problem.  Where is the "Help" icon?

Hey there, @d5t0ne2846.

Thanks for taking the time to follow the thread and sharing your concerns. 

Since you do not see the Help icon in the top right corner of the screen, I've included a link to connect with an agent directly that contains the phone number to our Support Team below. 

• QuickBooks Online Accountant Support

Please feel free to let me know if you have any questions or concerns. I'm always around to lend a hand. Take care!