Hi there, donwest10.
We appreciate your time and effort in resolving the issue.
Allow me to provide additional details and steps to help you fix the error.
You'll need to keep your software up-to-date to get the latest features and fixes.
To see if you have the latest release, follow these steps:
- Open QuickBooks Desktop.
- Press F2 (or Ctrl+1) to open the Product Information window.
- Check your current version and release.
To automatically get update with your software.
- Go to the Help menu and select Update QuickBooks Desktop.
- Click on the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
- Choose Get Updates to start the download.
- When the download finishes, restart QuickBooks.
- When prompted, accept the option to install the new release.
To schedule them to download later on.
- Go to the Help menu and select Update QuickBooks Desktop.
- Clickto the Options tab.
- Choose Yes to turn on automatic updates. Tip: If you want to share automatic downloads with other computers on your network, select Yes for each computer.
- Select Close.
QuickBooks will automatically download updates when they're available.
You can take a look at this articles for detailed information:
If you're still getting the same error you can ask for further assistant from our QuickBooks Desktop support.
Keep us posted if you need a hand with your QuickBooks Desktop account. I'll be here to help.
