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cbkehrli-gmail-c
Level 1

For some reason Im only seeing a subset of my invoices and theyre old ones. A lot of them, including ones i recently issued, are not showing up innthe invoices section.

 
1 Comment 1
Aldren18
QuickBooks Team

For some reason Im only seeing a subset of my invoices and theyre old ones. A lot of them, including ones i recently issued, are not showing up innthe invoices section.

We'll figure out what's going on with those missing invoices and get them back on track for you, Cbkehrli.

 

Before we dive into troubleshooting, let's ensure that the filters in the Invoices section are correctly set. Filters can often cause invoices to appear missing if they're not configured to show all relevant data.

 

Here's how:

 

  1. Navigate to the Invoices page.
  2. Ensure that the Status filter is set to All.
  3. Then, filter the Date to include the period during which the missing invoices were created.

 

If adjusting the filters doesn't resolve the issue, I recommend accessing your account through an incognito window to rule out potential webpage issues. Below are the shortcut keys for opening an incognito window in various supported browsers:

 

Mozilla Firefox: CTRL + Shift + P

Microsoft Edge: CTRL + Shift + N

Google Chrome: CTRL + Shift + N

Safari: Command + Shift + N

 

After starting a new private browsing session, please log into your QBO account and check if the missing invoices are now displayed. If they appear, clear your browser's cache to help the program run smoothly and eliminate technical issues. You can also use other devices and supported browsers as alternatives.

 

Furthermore, I recommend bookmarking these valuable articles on managing invoices in QBO. These resource guides empower you with tips and best practices to streamline your invoicing process and enhance your overall experience:

 

 

Your experience is paramount to us, Cbkehrli. I want you to know that the Community team is always here to assist you with any future QBO inquiries. If you have questions about your other transactions or entries, reply below. We're dedicated to providing the support you need.

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