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City of Eek
Level 1

forget Direct Deposit Pin

need to redo Direct Deposit Pin

3 Comments 3
Bryan_M
QuickBooks Team

forget Direct Deposit Pin

Thank you for posting here, @City of Eek.

 

Let me route you to the best help possible to redo your Direct Deposit pin.

 

To have access to Direct Deposit pin, I recommend contacting QuickBooks Online Payroll Team to help you redo your pin. Here's how: 

 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

You might want to update your payroll schedule. Feel free to read this article: Set up and manage payroll schedules.

 

Leave a reply below for additional questions about direct deposit. I'll be willing to lend a hand. Have a good one.

DICOCONSTRUCTION
Level 1

forget Direct Deposit Pin

I NEED TO GET A PIN PLEASE

MAnneJ
QuickBooks Team

forget Direct Deposit Pin

You're in the right place, @DICOCONSTRUCTION. I'll help you how to get a direct deposit pin in QuickBooks Desktop (QBDT).

 

Have you forgotten your PIN? If you have access to the Admin password for your QuickBooks company file, you can use this method to reset your payroll service PIN. To do so, follow the steps below:

 

  1. Login to your company file as Admin.
  2. Go to the Employees section, then choose Send Payroll Data.
  3. Select Send in the Send/Receive Payroll Data window.
  4. Click Forgot your Pin? in the Payroll Service Pin page.
  5. Enter your QuickBooks Admin password, then select OK.
  6. Please create a new PIN and confirm it.
  7. Once done, choose Submit.

 

On the other hand, if you can't remember your password or don't have the option to update it in QuickBooks, you can follow these steps to perform it:

 

  1. Download and fill out the Direct Deposit PIN reset form.

    dd pin.png

  2. Have the form signed by either the Primary or Secondary Principal.
  3. Obtain a photocopy of a government-issued ID for the principal who signed the form.
  4. Submit the completed form and the photocopy of the ID to QBDT payroll support through Intuit File Exchange.
  5. After you get an email from Intuit Payroll regarding your request status, contact us so we can create a new PIN for you.

 

For more detailed information, visit this helpful resource: Change direct deposit PIN in QuickBooks Desktop Payroll.

 

In addition, you might want to check out this article and learn when and how to request a direct deposit reversal: Reverse a direct deposit in QuickBooks Payroll.

 

If you have further concerns, such as managing your direct deposit PIN or any QuickBooks-related queries, please don't hesitate to reach out to us. I'd be more than happy to lend a hand. Have a good one.

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