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Tacans AG
Level 2

Getting a blank white screen after log in to QuickBooks Online

Getting a blank white screen after log on to QuickBooks Online, I cleared the cache, use an alternate browser, deleted history and that didn't work.

Solved
Best answer August 02, 2021

Best Answers
ShiellaGraceA
QuickBooks Team

Getting a blank white screen after log in to QuickBooks Online

Thanks for posting, @Tacans AG.

 

Appreciate you for doing the basic browser troubleshooting steps. Let me share some insights about getting a blank white screen. There are three possible scenarios that may be causing the issue, please check the following.

 

  • Your company name has special characters that are not allowed.
    If you have a character in the company name that is not allowed, QuickBooks Online will start giving you some problems with page loading and errors.
    See What characters are acceptable in company names in QuickBooks Online? for a list of characters that are acceptable in your company name.
  • There are two or more adjacent dollar signs ($$, $$$, etc.) in any list or transaction data that would appear on the page that's not fully loading. 
    If you enter "College $$" for instance in the check window’s memo field, the register page will not load completely.
  • You are trying to access QuickBooks Online with more than one browser tab simultaneously.
    You may see blank pages if you signed in to the application separately in the additional tabs. Here's the correct way to work in more than one tab:
    1. While signed in to QuickBooks Online in one tab, go to the browser address bar, highlight then copy the entire web address.
    2. Open a new browser tab.
    3. Paste the web address into the new tab then press Enter. The home page of your company will now load in the new tab.

 

Since you can't log in, you'll want to use this link to chat with one of our agents: Direct chat link

 

I'm also attaching this link here in case you need help with other tasks in managing QuickBooks Online. Just choose a topic that'll fit your concern.

 

 

Drop a reply anytime if you still have questions or concerns with your account. I'll be here for you. Take care and have a nice day ahead.

View solution in original post

3 Comments 3
ShiellaGraceA
QuickBooks Team

Getting a blank white screen after log in to QuickBooks Online

Thanks for posting, @Tacans AG.

 

Appreciate you for doing the basic browser troubleshooting steps. Let me share some insights about getting a blank white screen. There are three possible scenarios that may be causing the issue, please check the following.

 

  • Your company name has special characters that are not allowed.
    If you have a character in the company name that is not allowed, QuickBooks Online will start giving you some problems with page loading and errors.
    See What characters are acceptable in company names in QuickBooks Online? for a list of characters that are acceptable in your company name.
  • There are two or more adjacent dollar signs ($$, $$$, etc.) in any list or transaction data that would appear on the page that's not fully loading. 
    If you enter "College $$" for instance in the check window’s memo field, the register page will not load completely.
  • You are trying to access QuickBooks Online with more than one browser tab simultaneously.
    You may see blank pages if you signed in to the application separately in the additional tabs. Here's the correct way to work in more than one tab:
    1. While signed in to QuickBooks Online in one tab, go to the browser address bar, highlight then copy the entire web address.
    2. Open a new browser tab.
    3. Paste the web address into the new tab then press Enter. The home page of your company will now load in the new tab.

 

Since you can't log in, you'll want to use this link to chat with one of our agents: Direct chat link

 

I'm also attaching this link here in case you need help with other tasks in managing QuickBooks Online. Just choose a topic that'll fit your concern.

 

 

Drop a reply anytime if you still have questions or concerns with your account. I'll be here for you. Take care and have a nice day ahead.

View solution in original post

Tacans AG
Level 2

Getting a blank white screen after log in to QuickBooks Online

Hi, I open Chrome developer tools (Console) and I can see the error 403 as far as I understood that means that the backend responds that the user is prohibited from the action he wants to take.

 

Please, help me because it is the end of 2nd quarter and I need to close the period and I do not the access to the company's data.

jamespaul
QuickBooks Team

Getting a blank white screen after log in to QuickBooks Online

Hello, Tacans AG.

 

Thanks for taking the time to dig a little bit deeper on the issue. I'll definitely point the way, so you can access your company data. 

 

You might want to check your computer settings and website blockers and see if they're preventing you from accessing QuickBooks. You can consult with an IT person if you need help. 

 

If there are none, and you still can't access your company data, you'll want to contact our support as mentioned by my colleague. Our agents can investigate what's preventing you from logging in successfully, and help you resolve it. 

 

Since you can't log in, you'll want to use this link to chat with one of our agents: Direct chat link

 

Take note of our support hours. Our agents are available Mondays to Fridays 6 AM to 6 PM Pacific Time, and Saturdays at 6 AM to 3 PM Pacific Time. 

 

After accessing your data, do you need help closing the books or taking care of the reconciliation? Check this article out for a guide: Reconcile an account in QuickBooks Online.

 

You can always ask away if you have more questions about your company data in QuickBooks. I'm always here to help. 

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