Getting a blank white screen after log in to QuickBooks Online

Hi, I open Chrome developer tools (Console) and I can see the error 403 as far as I understood that means that the backend responds that the user is prohibited from the action he wants to take.

Please, help me because it is the end of 2nd quarter and I need to close the period and I do not the access to the company's data.

Hello, Tacans AG.

Thanks for taking the time to dig a little bit deeper on the issue. I'll definitely point the way, so you can access your company data. 

You might want to check your computer settings and website blockers and see if they're preventing you from accessing QuickBooks. You can consult with an IT person if you need help. 

If there are none, and you still can't access your company data, you'll want to contact our support as mentioned by my colleague. Our agents can investigate what's preventing you from logging in successfully, and help you resolve it. 

Since you can't log in, you'll want to use this link to chat with one of our agents: Direct chat link. 

Take note of our support hours. Our agents are available Mondays to Fridays 6 AM to 6 PM Pacific Time, and Saturdays at 6 AM to 3 PM Pacific Time. 

After accessing your data, do you need help closing the books or taking care of the reconciliation? Check this article out for a guide: Reconcile an account in QuickBooks Online.

You can always ask away if you have more questions about your company data in QuickBooks. I'm always here to help. 

I am experiencing the same issue with my account. I see the 403 error as well.

My emails to [email address removed] are also getting rejected with a request to log in to Quickbooks online. While it seems I can pass through the login screen, I imagine it's not picking up that I have "logged in" because the page is not able to properly load after I pass through the login screen.

Hi gsakorafis,

Let's fix the error message you get.

The 403 Forbidden error appears when your server denies you permission to access a page on your site. You can consult an IT person to help you check your computer settings and website blockers.

Once everything's good, you can check this reference as your guide in managing your QuickBooks Online account: Help Articles.

You can always tap me here in the Community whenever you need help.

Hi Adrian, thank you for the reply. I must not have been clear in my message earlier. The 403 errors are printed in the console on the quickbooks site, which may be related to the page simply crashing. (See the attached screenshot.) The site is trying to load resources (scripts, images, etc), but the quickbooks server is denying the access. I am not on a VPN or other network that would block anything.

I've tried a couple different browsers, incognito windows, etc. without any luck. I am a software engineer, so I am happy to help your dev team debug this if necessary, please let me know what other details they may need from my browser session.

Appreciate the detailed updates you shared, @gsakorafis.

I want to ensure you're able to get rid of the error 403 and seamlessly log in to your account in QuickBooks Online.

Since the issue persists even after following the suggestion shared by my colleague above, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket letting our engineering team investigate the root cause of the problem raised. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Error Code 403 in the What can we help you with? text area.
5. Choose Chat with us or Have us call you to connect with our team online.

For all the features and functions of QuickBooks, it's best to log in using any of our supported browser versions for the best experience and use this reference for guidance: Help Articles in QuickBooks Online. Also, you can read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your QuickBooks concerns. Take care always and stay safe!