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JessiL
Level 1

Getting an error "Payment can't be scheduled" when paying bills thru QB Bill Pay Elite?

Has anyone received the error message "Payment can't be scheduled" when paying bills thru QB Bill Pay?

They said we've reached a limit... However when we do the chat they won't explain to me what the limit is...

If I would have know about limits - I would probably had done Bill.com instead!
Please help - I can't get any answers from Quickbooks.

2 Comments 2
GebelAlainaM
QuickBooks Team

Getting an error "Payment can't be scheduled" when paying bills thru QB Bill Pay Elite?

I understand how you feel about the error message you encounter when paying bills in QuickBooks bill pay, @JessiL. I can provide information about this matter.

 

The error you encounter is due to reaching the monthly amount limit in processing ACH payments. I suggest contacting our support team to check your limit. They have the necessary tools to check your account in a secure space, and also they can explain this further to you via a screen-sharing session.

 

Here's how:

 

  1. On your company file, go to the Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's Talk.
  4. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Here's an article for the support schedule: QuickBooks Online Support.

 

As a workaround, you'll want to try again now and then or after 24-48 hours. Otherwise, you'll want to process the bill payments outside QuickBooks. Then, manually record the payment in QuickBooks.

 

I'm leaving these articles for future reference in managing bills and payments in QuickBooks:

 

 

Don't hesitate to respond if you have follow-up concerns about handling bills in QuickBooks. I'm always here to help.

SIAB
Level 6

Getting an error "Payment can't be scheduled" when paying bills thru QB Bill Pay Elite?

@JessiL 

You can signup for a free Melio account as a workaround. You will also get $100 cashback to pay the first bill.

<link removed by moderator>

 

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