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Has anyone received the error message "Payment can't be scheduled" when paying bills thru QB Bill Pay?
They said we've reached a limit... However when we do the chat they won't explain to me what the limit is...
If I would have know about limits - I would probably had done Bill.com instead!
Please help - I can't get any answers from Quickbooks.
I understand how you feel about the error message you encounter when paying bills in QuickBooks bill pay, @JessiL. I can provide information about this matter.
The error you encounter is due to reaching the monthly amount limit in processing ACH payments. I suggest contacting our support team to check your limit. They have the necessary tools to check your account in a secure space, and also they can explain this further to you via a screen-sharing session.
Here's how:
Here's an article for the support schedule: QuickBooks Online Support.
As a workaround, you'll want to try again now and then or after 24-48 hours. Otherwise, you'll want to process the bill payments outside QuickBooks. Then, manually record the payment in QuickBooks.
I'm leaving these articles for future reference in managing bills and payments in QuickBooks:
Don't hesitate to respond if you have follow-up concerns about handling bills in QuickBooks. I'm always here to help.
You can signup for a free Melio account as a workaround. You will also get $100 cashback to pay the first bill.
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