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tfriye
Level 2

Gift Card

We have existing gift cards from our previous POS and they have been imported into QB by GiveX.  The numbers and balances are correct, but when I try to sell a new gift card I get an error when trying to Authorize the card:  'Card Not Approved  Card not activated'.  The reply from Givex is that the configuration coming from QB is sending a 6 digit number even though I only entered a 4 digit number.  GiveX says that this is a QB issue and to contact them.  The support person from QB POS said we had a bad connection and she would call me back.  That was about 3 hours ago.  Any thoughts would be appreciated.

Solved
Best answer February 07, 2022

Best Answers
DivinaMercy_N
Moderator

Gift Card

I want to ensure you'll be able to get in touch with our Point of Sale support team, @tfriye.

 

While the specific phone number is unavailable, you can use the Help menu in your QuickBooks product to contact our support team. However, if you're having trouble connecting to them, you can use this direct chat link instead. You'll be routed to a page where you need to enter your email address, name, and a brief description of your concern. 

 

Also, our support operating hours for the QuickBooks Point of Sale team is from Monday to Friday 6 AM to 6 PM PT. For more information, please see our support hour's page

 

You can also visit our QuickBooks Payments FAQ page for articles and guide you can browse to further help you in your accounting tasks.

 

Leave a reply below if you have any other QuickBooks-related concerns. I'm just a post away to help. Have a good one. 

View solution in original post

3 Comments 3
ChristieAnn
QuickBooks Team

Gift Card

Thank you for coming back to the QuickBooks Community, tfriye. I appreciate you for sharing detailed information about getting an error when trying to Authorize the card. With this, I'll make sure you'll be routed to the right person to assist you further on this matter so you can sell a new gift card without any error.

 

Since you already contacted POS support and promised to call you back, rest assured you'll receive a call from our team. Please give more time because they'll pull up your account to see the cause of the issue. Then, verify the troubleshooting steps that need to perform to fix the authorizing gift card. However, if you haven't received a call, I suggest reaching out to them again. This way, they'll assist you immediately and share accurate solutions so you can back on track as soon as possible.

 

Lastly, I'm adding different articles to further guide you in effectively managing your business using QuickBooks Point of Sale: Help guide for QuickBooks POS. It contains topics about advanced accounting and payments to name a few.

 

If you have any follow-up questions about managing gift cards or concerns about QuickBooks, let me know by commenting below. I'm more than happy to answer it for you. Have a nice day.

tfriye
Level 2

Gift Card

I would love to contact POS support again.  I have been given at least 5 or 6 different numbers and EVERY one of them goes into a message that says what product do you need help with QB Online of QB Desktop and when I select desktop and get a call back they always say well that is a POS question and I specialize in Desktop.WHY IS THERE NOT A NUMBER FOR POS!!!! This is crazy. Your reply is just like all the other support answers:  Very polite but extremely general and not really the help I needed.

DivinaMercy_N
Moderator

Gift Card

I want to ensure you'll be able to get in touch with our Point of Sale support team, @tfriye.

 

While the specific phone number is unavailable, you can use the Help menu in your QuickBooks product to contact our support team. However, if you're having trouble connecting to them, you can use this direct chat link instead. You'll be routed to a page where you need to enter your email address, name, and a brief description of your concern. 

 

Also, our support operating hours for the QuickBooks Point of Sale team is from Monday to Friday 6 AM to 6 PM PT. For more information, please see our support hour's page

 

You can also visit our QuickBooks Payments FAQ page for articles and guide you can browse to further help you in your accounting tasks.

 

Leave a reply below if you have any other QuickBooks-related concerns. I'm just a post away to help. Have a good one. 

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