Thank you for coming back to the QuickBooks Community, tfriye. I appreciate you for sharing detailed information about getting an error when trying to Authorize the card. With this, I'll make sure you'll be routed to the right person to assist you further on this matter so you can sell a new gift card without any error.
Since you already contacted POS support and promised to call you back, rest assured you'll receive a call from our team. Please give more time because they'll pull up your account to see the cause of the issue. Then, verify the troubleshooting steps that need to perform to fix the authorizing gift card. However, if you haven't received a call, I suggest reaching out to them again. This way, they'll assist you immediately and share accurate solutions so you can back on track as soon as possible.
Lastly, I'm adding different articles to further guide you in effectively managing your business using QuickBooks Point of Sale: Help guide for QuickBooks POS. It contains topics about advanced accounting and payments to name a few.
If you have any follow-up questions about managing gift cards or concerns about QuickBooks, let me know by commenting below. I'm more than happy to answer it for you. Have a nice day.
