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Go payment not working on my Tablet

I use Go Payment only (not linked to quickbooks) in my retail brick and mortar. I recently bought a Samsung Galaxy Tab A to run the app but the app isn't working. The operating system for my device is 5.1.1 According to the specs given here it should be compatible, but it apparently isn't. I need a list of compatible devices please. The agent at [removed] sent me a link which did not answer my question. Thanks

Solved
Best answer a month ago

Accepted Solutions
QuickBooks Team

Re: Go payment not working on my Tablet

Hi there, @Elyse R.


Though the GoPayment app is compatible with Android mobile phones and tablets with 4.1 JellyBean and higher, it still depends on the supported device of the free reader. If it works on the QuickBooks card reader, it will on the application as well. 


You can find the list of compatible devices through this link: Get the new GoPayment card reader.


I also recommend checking out the OS Version supported section table on this article for reference: Compare mobile app features.


If you need assistance with anything else, let me know. I'm here willing to help. 

5 Comments
QuickBooks Team

Re: Go payment not working on my Tablet

Hi there, @Elyse R.


Though the GoPayment app is compatible with Android mobile phones and tablets with 4.1 JellyBean and higher, it still depends on the supported device of the free reader. If it works on the QuickBooks card reader, it will on the application as well. 


You can find the list of compatible devices through this link: Get the new GoPayment card reader.


I also recommend checking out the OS Version supported section table on this article for reference: Compare mobile app features.


If you need assistance with anything else, let me know. I'm here willing to help. 

Experienced Member

Re: Go payment not working on my Tablet

I have a similar issue, but trying to use a Samsung Galaxy 4G with an audio jack reader.  I cannot log into the app.  I can from a newer Samsung though.  

 

Any help would be appreciated.

 

Lesley

Moderator

Re: Go payment not working on my Tablet

Thanks for joining the thread and bringing this situation to our attention, Impressionz.

 

To help fix the issue, I'd recommend updating your GoPayment app to it's latest version for Android which is 5.0 and higher. Once done, try to log back in.

 

Please keep me updated how things goes. Have a great day!

Experienced Member

Re: Go payment not working on my Tablet

go payment works on my samsung phone but not my samsung tablet.  can you help

 

QuickBooks Team

Re: Go payment not working on my Tablet

Thank you for joining into this thread, @tyeany1.

 

Let me route you to the best help available so someone can help you access your Merchant Services account in the GoPayments app on your tablet.

 

But first, have we tried updating your GoPayments app to the latest released version? Some app issues and bugs will be fixed once you installed the latest released version.

 

Nevertheless, if you've already installed the updates yet you still have the issue, I'd recommend contacting our Merchant Services Team. From there, someone can help you log in and access your account through your tablet. He/she will also create a case ID or ticket if needed to do so.

 

Lastly, here's an article you can read for your future reference: QuickBooks Merchant Services or QuickBooks Online Support - Who Should I Contact for Help?

 
Please let me know in the comment section below if you have any other questions. I'll be always around to help.

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