Welcome to the club, my users have been experiencing this for the past month and a half. Intuit support clearly could not care less. Scheduled a call with support 12 days ago and after (wish I was exaggerating) 5+ hours on the phone, they still could not figure out why loading QB company files caused crashing of Chrome, Excel, and Outlook. Over an hour of this was spent arguing with the tech that it's not a Microsoft problem, but a QB problem (it only happens when switching company files, and occurs on all of our workstations). Finally was able to get them to open an investigation and haven't heard back since...

I was able to narrow down that the issue lies in the R4 or R5 update of QBDT22. When I got all of my accountants set up with new computers, QB was working great because we installed with an older R3 version's install file. Then they started seeing messages to update, and it wasn't until they applied the R4 or R5 version update that the problem returned. A great workaround would be to just keep R3 installed and not update until Inuit figures out the issue, but QB only lets you skip an update 3 (maybe 5?) times before it won't open and you are forced to update.

Seriously disappointed in how Intuit is dealing with this problem that so many others in this thread seem to also be struggling with. My users are even more disappointed as they've been dealing with this firsthand for over 6 weeks.

Hi.
 

Thank you for bringing up this matter to us. I understand how you feel about this issue when getting the latest release updates, and I'm on your side here. I also appreciate the workaround and insights you've shared.

I recommend contacting our Customer Care Support team to get updates about the investigation. They can take a closer look at your case and provide information about its current status.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support. 

Please update me on how it goes. I want to make sure this matter is resolved. Thanks again for reaching out to us. Take care!

Out of sheer defeat, I am now going to try using IE mode in Microsoft Edge. 

When I get to the set up that shows the following, can anyone tell me what to add to allow QB to open in IE mode?

Not only is intuit not accepting responsibility and but they are actively deleting posts from this thread. I have been following this thread since about a week after it was posted. They have been deleting people's posts and even deleted a post of an employee saying they recognize the issue and the engineering team is working on a solution. This post will prob end up being deleted as well. I have made a few posts on here with findings and crash logs and things I have tried to isolate the issue. Every time I speak with the support they try and say its not their problem. THIS NEEDS TO BE FIXED ASAP. The productivity my company is loosing is because of the constant crashing is outrageous. We have almost resorted to installing Virtual Machines on their computers to run QB in an isolated environment to keep it from interacting with and crashing everything. This bug has crashed everything and is just short of Blue screening our computers. It even crashes explorer.

Brand new machines with 12th gen and 32GB of ram. 

We tried the VM way, but then lost ability to send reports to excel (for manipulations that QB's can't do).  Also couldn't print, but that's because we didn't install a printer driver in the VM.  

However, if we have to install Excel and printer drivers (and outlook to send invoices or whatever from QB's), then it defeats the purpose.  

I lost almost a full day's work setting up the VM only to find these limitations.

BTW, I am not IT savvy, so someone who understands VM's probably could set things up a lot faster...

Come on, Quickbooks!  We're now paying MONTHLY for this crap to keep happening?  4 pages of upset users, time to find a fix!

I've been able to reproduce the issue pretty consistently by doing a bank feeds sync.  See attached picture.  I've tried setting Edge to my default browser and it crashes that out also.  So it's not specific to Google Chrome.

Hi, @adambpa.

Thank you for getting back to us and letting us know about your experience.

We have an ongoing investigation regarding this issue. Rest assured that our engineers are working diligently to get it resolved. I recommend contacting our Customer Care Support team. They can take note of your case and add you to the list of affected users. This way, you'll receive email updates on its status.

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support. 

We appreciate your patience while we're looking into this. If you need any other help with QuickBooks, I'll be right here to assist you.

I started a chat with someone and referenced this forum but they were unable to make sense of the issue that the thread was referring to.  I got pulled away while I was waiting for them to respond and my session had timed out. Is there an internal ticket or reference number I can provide them so we don't have to start at square one?  I really don't the time in my schedule to spend an hour re-explaining everything to support.

Twice now I've started a chat with QB's help.  Having to re-explain everything each time.  Their responses are so slow, that I'm trying to get work done in between.  Sure enough, I switched company files and it crashed Outlook 365.   Then it crashed Chrome AND the CHAT window I was in with QB's!

I give up.  I don't have hours to spend on the phone.  How about someone from QB's actually SPEND the time to read this forum, see what's already been tried, and FIX WHAT'S BROKEN!

I can picture what you all went through with our chat support.

As of now, the status of the investigation is still ongoing. Rest assured that we're doing our best to get this resolved.

To avoid re-explaining everything to our QuickBooks Support Team, I'd recommend sharing the investigation number (INV-73950), adambpa. This way, they can easily add you to the list of affected users.

You can also check out our support hours so that you'll be assisted on time.

Once the error message is resolved, I encourage browsing these resources to ensure your bank transactions are categorized accurately:

• Add and Match Bank Feed Transactions
• Create Rules to Categorize Transactions

I appreciate your understanding on this matter. Please know that we're determined to get this fixed as soon as possible.

Welp I have this same issue. I messaged the Contact Us chat and gave them the investigation number. They said they added me to the list. We will see what happens. It is unbelievable how they have handled the issue thus far. The responses are laughable at best. Hope they get a fix figured out soon.

---

@RWTTSB wrote:

Hope they get a fix figured out soon.

---

QuickBooks Desktop and Enterprise Desktop 23.0 products are expected to be available to accountants on September 6, 2022, and September 20, 2022, for general release to others.

I have done this multiple times and this does not fix the issue.  When QB Desktop Pro 2021 or 2022 is open, Chrome and Outlook crashes.  If Chrome and/or Outlook is open, QB Desktop stops working after signing-in.

I have a workaround for the Chrome and Outlook crashes, @mgmcotton. 

I wish I could fix the chrome and outlook crashes on my end as soon as possible. However, I don't have the same types of tools needed for the job as our product engineers do.

As of the moment, the said investigation is still In Progress in our records. Our engineers are tirelessly investigating this experience and exploring the root cause. For now, I'd suggest contacting our customer service team to add you to the list of affected users. You can follow the step provided by LieraMarie_A. Make sure to reach them within business hours to ensure a swift response. Rest assured that the QuickBooks team will send an email once the issue is fixed.

As a workaround, I'd recommend turning on the Autosave feature in your Excel and Outlook. Then set the timer to 1 minute rather than the 10 minutes default. This way, any changes within the last 60 seconds are all that have to be recreated.

For Excel, here's how: 

1. Click the File tab and select Options. 
2. Choose the Save tab.
3. Check the Save AutoRecover information in every checkbox and set the time to 1 minute. 
4. Hit OK. 

Follow this process for Outlook: 

1. Go to the File menu and choose Options.
2. Select the Mail tab in the newly opened window.
3. Check the box beside Automatically to save items that have not been sent after this many minutes.
4. Set the time to 1 minute and click OK. 

Also, to further guide you in managing your QuickBooks account and business's growth using QBDT, I'd recommend checking out one of our Help pages: QuickBooks Support Website. It includes QuickBooks help articles, Community discussions with other users, and video tutorials, to name a few.

Stay in touch if you have any other QuickBooks concerns. I'm always around to help you in any way I can. Take care. 

I keep having the same problem too. It's so frustrating! Every time I switch books, Chrome crashes on me. Some books aren't set up for web connectivity. Some are. Doesn't seem to make a difference. I have to run payroll through a few different companies so I have to keep the connectivity active. I hate that I had to upgrade in the first place. I miss being able to have two books open at the same time. Bring that function back!

I must say I was relieved when I found out my Chrome crashing was not just me. Sorry you all are experiencing this too but at least I know it is not something I did (Other than upgrade to 22). Put me on the list though. When I (host computer) or my remote users try to send a quote, invoice, sales order etc. in Enterprise, Mfg. Wholesale 2022, Chrome simply disappears off my screen. No error messages, just GONE, POOF. I also noticed yesterday that Notepad was acting funny but did not take good enough mental notes to discuss what happened.  

Thank you for joining the thread, @kristinapalm4 and @Sawman70.

Our product engineers are already working on a fix to the crashing issue of Chrome and Outlook. I understand the urgency to get this issue resolved so you can get back to your usual business.

If you haven't yet, I recommend reaching out to our QuickBooks Support Team. This way, they can add your company to the list of affected users and get an update about the resolution status through email. To reach them, you can follow the detailed steps shared by my colleague LieraMarie_A above.

On the other hand, opening two books at the same time is currently unavailable. I know that opening two different companies can help you save time when running payroll for both companies. For now, I suggest submitting feedback directly to our product engineers. They may look into this suggestion and consider adding an option in the future update. To send feedback, you can follow the steps below:

1. Open your QuickBooks Desktop company file.
2. Go to the Help menu, then select Send Feedback Online and choose Product Suggestion.
3. Enter your feedback and click Submit.

You may want to run and customize payroll reports on QuickBooks Desktop. This will help you view useful information about your business and employees. 

Thank you for your patience while we're working on a fix, @kristinapalm4. Please know that the Community forum is always open to help you again If you have other concerns with QuickBooks. Have a good one.

Exact same issue with one of my clients. Constant Outlook and Chrome crashing when openign Quickbooks.

Being able to fix the Outlook and Chrome crashing issue is our top priority,  RHooper1.

As my colleagues on this thread provided, the issue is still ongoing. At the moment, you can follow the workaround suggested by @MichelleBhwhich is turning on the Autosave feature in your Excel and Outlook. 

At the same time, I would also recommend reaching out to our support team so you'll be added to the list of affected users. This way, you'll be informed once there are updates on the issue. Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Once your issue is resolved, you can now continue working with QuickBooks again. You may need to review your accounts to make sure they match your real life ,and credit card statement. Learn from this article on how you can reconcile them: Reconcile An Account In QuickBooks Desktop.

Fill me in if you have additional questions and concerns with Outlook and Chrome crashing when opening QuickBooks. I'll always be right there to help.

Just wondering if there has been any movement on this? We're all still waiting anxiously for a resolution.

Thank you!

Hi there, BillyHatesQ-B.

The investigation (INV-73950) on this issue is still in progress. Here's the workaround you can perform as of the moment.

1. Go to Excel, then bottom left in settings.
2. Go to Save, and select the auto save feature
3. Set the timer to 1 minute rather than the 10 minute default
4. Any changes within the last 60 seconds is all that has to be recreated, rather than the last 10 minutes.

I also recommend contacting our QuickBooks Desktop Team so they can add your account to the case. That way, you'll receive updates via email once fixed.

Here's how to get in touch with them.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Don't hesitate to post again if you have other QuickBooks concerns. The Community forum is always open to answer your questions.

That does not help.  I have autosave set to on.  If Chrome and/or Outlook is open, Quickbooks Destop Pro, Chrome, QB, and Outlook stop working and must be closed.  However, If all is closed and I open Quickbooks Desktop Pro, I can then open Chrome and Outlook.  There must be a clash in processes during opening of QB.

I still have the same issues, when i open Quickbooks  Desktop 2022 it crashes chrome for some reason.

Hello there, @zulunet. Welcome to the Community.

For the time being, we still have an ongoing investigation about QuickBooks Desktop (QBDT) 2022 causing Excel or Chrome to crash. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can get back to business without interruption in no time.

As a workaround, you can go to Excel and set a timer to one minute, so any changes within the last 60 seconds are all that have to be recreated.

In keeping with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide INV-73950 as your reference. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your business's growth and transactions using QBDT: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

We appreciate your patience regarding this matter. Let me know if you have other QuickBooks account management concerns. I'm always here to help. Take care, @zulunet.