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anna-buildseattl
Level 1

Has anyone resolved their bank connection error 355?

For two months I have been unable to download banking transactions. QBO doesn't seem to care about fixing it. Anyone had success with resolving? If so, how?
8 Comments 8
jvanlanduyt
Level 2

Has anyone resolved their bank connection error 355?

I don't have a resolution but I may have an explanation, so you are not waiting for a fix that may or may not happen. I had an instance where my client's bank changed their log in process to a two step function. When a patron goes onto the banks website the patron/client choses online banking but then has to chose if it is for a personal account or a business account. This second choice "broke" the way QBO could access the client's transactions. After speaking with support, I was told that online link between the client's bank and QBO could no longer happen with this 2 step process.

KlentB
QuickBooks Team

Has anyone resolved their bank connection error 355?

Thanks for checking out the Community space, anna-buildseattl.

 

In addition to jvanlanduyt's explanation, this error normally occurs when QuickBooks is unable to establish a connection to your bank. To isolate the issue, you can refresh the connection by running a manual update. I'll guide you how:

 

  1. Select Transactions or Banking from the sidebar menu.
  2. Go to the Banking tab, then choose the appropriate bank account.
  3. Click the Update button.
  4. Enter your Multi-Factor Authentication (MFA) credentials if prompted, then hit Continue Update.

If the same thing happens, you can update your banking information. Feel free to follow the steps below:

 

  1. Select Transactions or Banking from the sidebar menu.
  2. Go to the Banking tab, then choose the appropriate bank account.
  3. Click the pencil icon, then select Edit sign-in info.
  4. Enter your online banking credentials, then click Update.

I've also included some articles that will help you categorize your bank transactions and fix common banking errors in QuickBooks Online:

 

Keep me posted if you have any other concerns or follow-up questions. I'm always here to back you up.

DollarBill51
Level 1

Has anyone resolved their bank connection error 355?

I cannot update checking account at Bank of America while the company money market updates no problem and the checking account shows as linked after following your steps.  Also shows as linked on the bank's online banking page.

 

After 20 minutes on a phone call (where tech basically went silent) I was advised that this is an open known issue - my checking has not updated since 7/22/21.  How long does it take you guys to resolve these issues?

Angelyn_T
QuickBooks Team

Has anyone resolved their bank connection error 355?

Hi there, @DollarBill51. I want to ensure you'll be able to update your bank account and initiate a connection between QuickBooks.

 

We don't have a specific time frame as to when the current investigation will be closed and resolved. Rest assured our engineers are all hands on deck working together to isolate the issue as quickly as possible.

 

Once we got notifications about this matter, we'll automatically update you with its status.

 

For additional tips while working with your banking transactions in the future, you can check out the topics from this link: Find help with bank feeds and reconciling accounts.

 

If you have any other follow-up questions, please feel free to leave a comment below. I'm more than happy to provide additional assistance. Wishing you a good one!

Fiat Lux - ASIA
Level 15

Has anyone resolved their bank connection error 355?

@DollarBill51 @anna-buildseattl 

Utilize SlickConnect for the time being. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

 

SupercutsCarolinas
Level 1

Has anyone resolved their bank connection error 355?

I am having the same issue on my BofA Main business account. Coincidentally my feed has not updated since 7/21/21, similar to the comment of 7/22/21. 

 
Oddly, my 11 other BofA accounts updated all along, even today, but the most important one BofA MAIN which has hundreds of transactions is the one that will not update so I can’t close the books for the business for July/Aug/Sept!
 
Please contact me on any update as well: [email address removed]
JasroV
QuickBooks Team

Has anyone resolved their bank connection error 355?

Thanks for sharing your concerns with us, @SupercutsCarolinas.

 

Currently, we have an ongoing investigation where some users are having trouble getting their Bank of America data. Rest assured our engineering team is working diligently to fix this as soon as possible. 

 

In the meantime, you'll want to manually upload your bank transactions to your account. This way, you'll be able to view your latest transactions in QuickBooks Online (QBO). I'll show you how:

 

  1. Go to the Banking or Transactions menu.
  2. Select Upload transactions or Upload from file from the Link account drop-down menu. 2.PNG
  3. Click Browse and then select the file you downloaded from your bank. Then select Continue.
  4. From the QuickBooks account drop-down, select the account you want to upload the transactions into, then click Continue.
  5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then select Continue
  6. Select the transactions you would like to import and click Continue
  7. Then select Yes to import the transaction and click Done

 

You can also utilize this article for more details: Manually upload transactions into QuickBooks Online

 

Once done, you might want to check out these links for guidance in ensuring your accounts are well accounted for: 

 

 

Additionally, I encourage you to contact our support team. This way, they can add you on the list of affected users and be notified via email of any updates. Ensure to review their support hours to know when agents are available.

 

Please bear with us as we're working to fix this issue. If you have any other concerns supervising your bank connections and transactions, you can always count on me. I'll be more than happy to assist you further. Keep safe and always take care! 

DollarBill51
Level 1

Has anyone resolved their bank connection error 355?

this has been ongoing since AT LEAST July - and "support" keeps sending out the same cut and paste response.   Then they email you to close your enquiry as "resolved".  It is crystal clear no-one is actually working on any resolution and just want us all to manually upload.  Not what I am paying for folks!

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